Well, I'll let the reader decide. Should it take 10 hours and cost over $1500 to move furniture from a 1 bedroom unit to our new home only 1.5km around the corner?

Firstly, we were quoted over the phone for the 25cbm truck as per the options on the Vmove website. On the day the truck that turned up was actually a 19cbm and it wasn’t even Vmove, it was the company 'Two men and a truck'. This was not communicated to us beforehand and we would not have went through with the booking as I’ve seen the reviews for this company and they are not that good, also the smaller truck that arrived forced the movers to make two trips.

Secondly, The movers were very, very slow. We had purchased 20 large additional moving boxes from Kennards in addition to the 30 plastic tubs provided, so our belongings were suitably packed. Considering they had elevators at both places and we arranged the move for an early start on a Saturday there was minimal lift usage at these times. They would disappear consistently from the apartment, sometimes we would not see them move things out (or in at our new place) for up to 30min at a time. I am still not too sure why it takes two “professional” movers to position and strap items into the truck. I witnessed them moving even the lightest of items on trolleys those of which could have easily been carried to make better use of time.

Thirdly, they damaged our bedside chest of draws by putting very heavy objects onto of them whilst loading, something i believe would not have happened with an experienced mover.

Lastly, and the real reason for this review. When trying to communicate via email a resolution with Vmove regarding the damage, change in moving company, exorbitant cost, and excessive time taken we were met with excuses and lies. Things like we were offered a ute to help move, the lift was busy and that we refused payment on the day and other fabricated falsehoods. Either the movers were not being honest with their boss or Vmove were not being honest with us, either way we were very disappointed. They did offer a $100 refund for the damage however we believe this was more of an insult than a truthful customer resolution. Suffice to say we will never use this company again and I wouldn’t recommend them to anyone.