My family and I are so disappointed in this "local family doctors"
We have always had such good care up until recent times. I would praise them, refer family and friends, however I would say in the last 12 months especially its been less than average. I am always a person who will pay for someone's, knowledge, skill, time, and energy. I have had on more than one occasion with myself and my husband where the care was less than satisfactory, with still having to pay for an appointment reluctantly, where things have either gone wrong, or not been thorough or for just a script and denied being bulk billed for a 2 minute appointment (if that) because "the practice has been hard hit in these times" These errors have not been acknowledged or even attempted to rectify them. Meaning a young family on one wage is out of pocket more than we should have been. Due to wrong scripts being written, then buying the wrong medication and unable to swap over, and needing to get more scripts and spending more money. This was never acknowledged by the practice manager.
My post-partum check up, there was nothing other than a mental health check in and assessment on my sons reflux care. No discussion on pap test, contraception, and not really thinking I needed these extras then it wasn't until my MCHN asked if I had these done.
My most recent appointment had been changed to phone consult due to a pending covid test. My appointment was 10.15am, I understand drs run late. So due to having little ones sleep routines I needed to juggle I wanted to check what time roughly I should expect a call, it got to an hour later I called and was advised I was next in line. 10 minutes later I had a call back saying Dr was running fairly late could they call me at 1pm. I said fine. So at 1.25 I got my 15 minutes (just) I expressed what I could with my situation, feelings and where I am at, and how desperate I am for something to help me now until I see psychiatrists and psychologist. Which we all know are incredibly stretched in these times. I felt the advice given was very vague generic and basic, things I do or could have googled, they were download CALM app and do 2 walks a day. I'm not one for complaining like this and believe everyone deserves to be paid for their time and knowledge. But as far as being pushed back with my appointments, given 15 minutes to pour my heart out (or try to) with where my situation is at, I felt very unimportant. I can understand I am not the only mother and person feeling this way in these times. But I could sense the need to finish up my appointment promptly, with an offer of valium to help the anxiety. In my history there will be notes on my mental health and how long I have had to manage that for, 10 years, I have had a generally good grasp on it and feel I understand it well. When I am not coping and when I am doing well. I feel I am intune with where I am at. But the time I was given to express my concerns of PPA and potentially something not right with my bloods, I was told I had only had bloods done back in March and felt there would be little change. I am breastfeeding my son, which i felt could alter alot in my system to how i am feeling. I was asked to pay the appointment I expressed in my email that considering circumstances I think they should bulk bill that appointment. That was denied.

I have since changed practices, I required my MHP from upwey doctors, which was denied until my appointment was paid. My husband went straight down, asked the staff to pass his number onto the practice manager and call him ASAP that was the 3rd of September now the 7th of September after emails inbetween from just myself, we have heard nothing. So I guess $86 is far more important than stepping up and contacting the extremely unhappy and shattered LOCAL patients of your clinics "Pratice Manager" I feel embarrassed for you that you hide behind your reception staff and doctors. They are the ones who cop the pressure, anger and frustration of YOUR patients from your chaotic system.
My 2 ½ year old shows compassion to garden worms, cuddles and rocks them then puts them back in the garden, she shows more compassion than you do. That in itself shows that it doesn't come naturally to you, or even professionally.

I have recently started going to this clinic. Right from the time you book an appointment to the follow up and the doctors, it is such a pleasant experience. Very professional and excellent doctors and staff! Highly recommend

reliable good doctors, caring staff, child friendly attitude, needs better parking space,but the new building and spaces are coming up!!XXXXXXXXXXXxxxxx xxxxx xx xx xx xx xx xx xxx cccc cc vv vbbn vgbh gfds hyuiy

very friendly staff, trading hours are very good. Bulk billing for kids, pensioners and health care card holders Mon- Fri

Upwey Doctors are great. They always seem to be able to fit my child in when he is sick. They have a bunch of toys and a little drawing table in the waiting room.
I never usually wait longer than 15 minutes to be seen.