Had large package since 2/12/21 I’m tired of ringing and getting nowhere kids disappointed for Xmas Would never recommend Toll Probably lost my $ 300 that I can’t afford.

Approximate cost: $300

We were sent goods through Toll Ipec - from Southport to North Lakes (a travel time of around 2 hours). This was back about two months and to this day we have never received the goods - a large box containing an electric bike. The goods were picked up and a tracking advice was posted on their website, but the goods were delivered to Melbourne in error and the tracking advice remained static in Melbourne. I rang every single day to find out what was happening only to receive the response that they were still looking for the goods. We lodged an email complaint through their website and after a couple of weeks we were basically told that the goods were lost and we would need to go back to the sender. Fortunately the sender was understanding and they supplied us with a new bike (through a different carrier - which reached us the following day) and were going to claim through their insurance for the lost bike. I would NEVER recommend Toll Ipec to anyone - not if you want your goods to be delivered.