As part of our romantic weekend away, we were given a voucher to eat at The Views Restaurant. When we arrived, we were quite shocked that a 4.5 star accommodation place recommended such a dull place for a meal.
The waitress clearly hates her job and didn't want to be there. Whilst ordering entrees, my boyfriend asked if there was cucumber in the salad as he was allergic. It was like the world had ended for this lady and it was such a difficult question to answer. We ended up ordering the $12 Asian share platter. When it arrived, we noticed it was 3 mini dim sims, 3 mini spring rolls, 2 samosas and 2 money bags. I called the waitress over and asked where the main part of the dish was, being an Asian noodle salad. Instantly she raised her voice and said they ran out and she is just the waitress. I was really shocked and didn't know what to say. Next thing we knew, the Manager came storming over and said "what seems to be the problem?" I politely said that I had just queried where the salad was. She was the rudest lady I've ever spoken to! She said they had 80 people in that day so they had run out, but they had put an extra mini dim sim and spring roll on the plate to compensate so she didn't understand what the problem was. She stormed off and hardly let us speak. We finished our drink, stood up and went over to pay what we owed. We were definitely not staying here for mains! The Manager asked where we were going and we told her that we didn't want to eat here. She then raised her voice at us as we had already ordered mains and made a huge scene whilst rushing to the kitchen. I thought it is about time I have my say, so I calmly said we were not happy with their attitude. Her response was "some times it's the attitude of the customer". We paid what we owed and walked out with her abusing us on the way. This completely ruined our weekend away and I am honestly extremely shocked with being treated like that. I have never walked out of a restaurant in my life so that will hopefully reiterate to everyone how bad this place is. Completely unacceptable. You would expect better service in a small town relying on tourism.