In a world dominated by chemicals what a fantastic idea, home delivery of organic produce, and it's even a family run business! Customer service is friendly and professional, online ordering is simple, payment is the following week after you've received your produce so you have time to call if there are any problems or concerns. Fantastic!!!! Alternatives are sometimes put in and if the produce is second rate it is often reduced or free. Fantastic!!! Living in the country however, I've encountered a few problems. The first was I kept asking for my order to be delivered on a Friday, it kept arriving on the Thursday. This was a problem as being in the country if you're not at home then there is no access to the property and I was unable to organise an alternative delivery address. My other problem was that every week certain items where unavailable. We managed to get by until my last order in which numerous items where unavailable. When I rang to ask what was going on the reply was honest. They receive their deliveries on certain days of the week (I can't remember which days) and this meant that those orders being delivered later in the week ie orders to the country, by this time much stock had run out. I asked if orders to the country could be made earlier in the week as I felt I was being penalised simply because I live outside of Melb! The answer was yes, but the cost was not a viable option. So, while I think this company is fantastic if you live in Melbourne, however, sadly I no longer use them.