1 review about The Gateway Village

verified email - 06 Oct 2009

Well well. You would think people actually try to promote their businesses through good customer service. We called this caravan park at 7pm to book a camp site for that night, as we had fallen far behind our schedule and could not make it to our booked accommodation further south that night, and our last resort options nearby had all fallen through as well. We were stuck. A Lady told us, yes they had plenty of sites available but they were closed for the night. I asked, if we could camp there and pay the next morning. No, she said, "when we're closed, we're not actually here any more." I suggested she might still be there because I had called the office number, and I offered to pay with a credit card over the phone in case she was worried we would rip them off a whopping $17, she said simply and rudely NO, we are closed now, so you cannot come here. Our holiday was ruined by her lack of flexibility and we ended up sleeping in the back of our wagon in a truck rest stop, despite initially telling her of our situation.

Approximate cost: $17

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