The Do Salon

4.7
based on 68 reviews

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68 reviews about The Do Salon

Anonymous
verified email - 10 Nov 2012

I hate to write negative reviews, and rarely do unless my experience was so terrible it is warranted. I went to the Do salon with high hopes after reading the positive reviews on here. But I had one of the most disastrous hair experiences of my life! I went in with thick, long blonde hair, wanting to get some balayage copper highlights (which had been done wonderfully in the past). The first strike was the stylist proceeded to paint on a full head of colour and despite telling me they were experienced with balayage, they obviously were not. Next the heat lamp was put on such a high temperature it was literally burning my shoulders. The wash experience was one of the worst I have ever had, a relaxing scalp massage at this salon has been replaced with being left in a very uncomfortable, neck pinching chair with a warm cloth on your eyes. Worst of all was the damage done to my hair. I have never had such terrible damage cause before. The first time I washed my hair it dried like crisp straw. Over the next few days not only were my ends snapping off dramatically but large clumps of full length hair began to fall out. I contacted the salon but they were adamant this damage could not have been caused by them and made me feel like perhaps I had done something to my hair. Now having very long (previously healthy) hair, I have invested years and alot of money getting and keeping my hair in this condition, so if I managed to get my hair to this point on my own, and maintain it for years, why would I then do something (ironically at the same time as my hair appointment) to damage my own hair. So the outcome; I have such severe damage and hair loss (around 30% loss ), and my hair is so thin that I am now forced to have my mid back length (now kakki brown coloured, rather than blonde with copper highlights) cut hair to shoulder length. The appointment was overpriced to begin with at 220, then add 150 worth of treatments to try and save it, and now another 100 to have it cut short - so nearly 500 to have my hair ruined! I don't think hairdressers like this realise that they are not just making a minor mistake but can destroy years of commitment and investment. This was a devastating experience for me, I spent about a week constantly in tears, and that is the reason for writing this reviews. I hope this helps other girls to avoid the same experience I have had.

The Do Salon 12 Nov 2012

Dear Customer,
Thankyou you very much for your feedback. I would like the opportunity to invite you back in the salon again and be able to analyse the problem that you are mentioning in this review.
We guarantee with all our services at The Do are followed up with any discrepancies to make sure we can provide the upmost service with all our clients.

As you have submitted your review anonymously, I am only speculating that we have emailed each other and you were very grateful with our follow up, so l was very surprised by this review.During our communication, you have made me aware you have had advice from another hairdresser and you mentioned that you are now using protein in your hair, which l can only advise against that as that causes breakage. As for the other complaints in your review, I'm terribly sorry that you didn't feel comfortable enough to come back in and let us go over your whole experience with you as discussed in our previous emails.

Again, I would like to meet with you and go over your experience and all the products you are now using that were recommended and bought elsewhere. Thanks again for your review and we shall take it on board and do what we can to resolve this situation.

The Do Salon

babenreviewer 04 Jun 2013

...woah

verified email - 05 Oct 2012

Love my new 'do'! Annette is a wonderful hairdresser...I have never had so many compliments about my hair! I've become addicted to the balayage look!

The Do Salon 12 Nov 2012

Thanks Danielle, awesome to hear that you loving your hair and also everyone else love it too.
See you soon
Annette

03 Sep 2012

I loved my hair cut from Annette.She really listened and gave me the cut I wanted!!!!!I just love my new hair it was excatly what I wanted!!!It was a nice change to find a salon that offers you a service different from the rest...just to get your hair washed I was in total bliss!!!They use these products called Qaba..OMG..I luvvvvvvv it ,bought the pack for my hair type and used it yesterday at home.I can't believe how good my hair feels and looks and styles.You need to go and visit THE DO..you'll never look for another salon.This is it!!!! Thank you to all at "THE DO" for making me look and feel amazing!

Approximate cost: $200.

The Do Salon 12 Nov 2012

Thanks Chrissy, Thank you for great review. We love having you in, it's always a pleasure. Hope you well. see you soon

Annette

coaesnead 25 Aug 2015

1

verified email - 31 Aug 2012

Annette and the team are extremely professional but also make the whole hair experience fun. They have bought my hair back from breakages and a brassy colour to a point now where it shines with no breakages and a great blonde colour. They also use and sell a great Australian hair product called Qaba.

The Do Salon 31 Aug 2012

Thanks so much Virginia. I KNOW, how great is your hair now. I also love seeing the results. Thanks for the good laughs. Regards Annette

20 Aug 2012

The Crew at the Do are amazing! The whole experience whilst you are in the salon is bliss. Friendly, innovative and professional. In the words of Molly Meldrum , do yourself a favour, and head on down to the Do.

The Do Salon 21 Aug 2012

Thankyou so much Min for this amazing review. It's always great when you come in. Regards Annette

lusianac 21 Aug 2012

Will Do, thanks

Anonymous
12 Aug 2012

Having The Do experience is a must for everyone. The service excellent, the product excellent. Overall it is one of the greatest salon's in Melbourne.

Approximate cost: $100

The Do Salon 17 Aug 2012

Thanks anonymous, for your time , l hope to find out who are. Thanks again

11 Aug 2012

Annette and the team do a wonderful job. The ambience is fun, friendly and generally fantastic. I Wouldn't go anywhere else.

The Do Salon 17 Aug 2012

Thank you so much David for all your support.. Regards Annette

10 Aug 2012

It's always a risk changing hair dressers, but as soon as I was greeted at the front door I knew I made the right choice. It started with fantastic service, backed up by skillful staff which resulted in a brilliant haircut! Thanks Do Salon! See you again.

Approximate cost: $57.00

The Do Salon 17 Aug 2012

Thanks Greg for your kind words and your time and support. Cheers Annette

Anonymous
09 Aug 2012

Annette and the crew at The Do always look after me. Always a good laugh and a great atmosphere - thank you guys.

The Do Salon 16 Aug 2012

Thankyou for this great review, Anonymous... Annette

Anonymous
19 Jul 2012

This is the best hairdressing salon I have ever been to. The staff are friendly and take the time to learn about your hair, listening to what you want while making helpful suggestions. I also find the products they use to be of the highest standard. It's a relief to finally discover a natural product that works as well if not better than chemical ones.
I would not consider going to another hair dresser now I have found Annette and her staff!

The Do Salon 03 Aug 2012

Thank you so much for writing such a great review, anonymous. Cheers
Annette

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