Can not fault this company when it comes to customer service. They were were helpful and coffee machine is perfect. Highly recommend.

I recently signed up with Blue Pod to receive a pod coffee machine and Lavazza coffee pods. The service from start to end has been magnificent. I particularly wanted to make sure that there was no risk in their "free coffee machine - just buy pods" model and the operator assured me that there was not. You simply take delivery of the machine and the pods and if you decide to return it within 30 days, they will collect them and all you pay is for the pods you used.

Unfortunately, we found that we really didn't use the machine often enough to warrant it. The Lavazza pods were ok but not our favourite brand. We were also supplied with a milk frother which we got to keep.

At every point in communication, Blue Pod's team have been highly professional, polite, approachable and efficient. They have made everything as simple as possible and I really regret not continuing with the arrangements but as I said, we didn't use the machine enough to warrant paying for what amounts to a cup per day. Odd but true.

I tend to buy flat whites when I'm out and about and thought that might change but due to a busy schedule, I still bought coffees on the go.

I would highly recommend Blue Pod for anyone who enjoys coffee and the convenience of being able to make your own - with zero mess and zero skill required - at home. It's very refreshing to find a company that lives up to its promises, even when the customer decides to return the goods. Very impressed.