Templeton Family Funerals

5.0
based on 338 reviews

Customer Approved
“We make customer
service a priority”

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338 reviews about Templeton Family Funerals

04 Sep 2017

I cannot recommend Templeton Family Funerals high enough. don't waste your time with any other funeral services, Ellese and her team of lovely ladies recently helped our family with the passing of our wonderful mother. Ellese went above and beyond and was always contactable 24/7 and happy to answer or assist us with any question/s that we had. It was such w wonderful service, our beautiful Mum would of been soo proud and happy at her send off. I can't thank Ellese enough!! <3 xoxo

verified email - 21 Aug 2017

I had 'interviewed' a number of funeral directors, thinking funeral services just came down to a matter of cost and convenience. Until I happened across Ellese, and her team. From the second I, my daughter and step-daughter walked through her door, I felt that this was the person to help me give my husband the farewell I felt he deserved. A dignified celebration of his life. Ellese was friendly, supportive, business like and so very knowledgeable on all aspects of funerals and associated matters. Absolutely nothing was too much trouble for her. I was grateful for her opinions and suggestions.
Her passion, dedication and enthusiasm is unmistakable. For whilst this is a successful business, it is more than that, for Ellese it is a calling. And I feel so grateful that I was lucky enough to find her and her team.

verified email - 18 Aug 2017

Templeton family funerals are absolutely amazing! The first time I spoke to Ellese before mum passed, she was just so understanding and put me at ease straight away; it was just like chatting to a really close friend. I rang my siblings and said that after a few hours on the phone researching I've found the right funeral directors to arrange mums celebration of life. It felt great and was such a relief to know that when the time came we were in the right hands. Mum actually passed away during that night. After a few hours on the phone to my family I rang Templeton to leave a message that mum had passed and that they could pick her up whenever suited them. Ellese answered the phone and although it was the middle of the night she still offered sympathy and support.... this totally exceeded my expectations. Over the next few days we met Ellese's auntie Louise who came to my house in Mount Martha for our family meeting. She was also so caring and empathetic... nothing was too much trouble. I asked her to apologise to Ellese for me for ringing in the middle of the night. I explained that I thought the call would just go to message bank till someone arrived at the office that morning. Louise said that they don't use messages they always answer the calls, No matter what time unless all 4 of them are on the phone at the same time. That was another indicator of their amazing personal service. We are so grateful to Templeton family funerals who made this tough time so special for us and our mum would've absolutely loved it all. Templeton funerals is run by a beautiful family who are passionate and caring. I feel so lucky to have found them and cannot recommend them highly enough.

verified email - 11 Aug 2017

From the first time I made contact prior to my mother's passing until the day she passed, Ellese and her team made a terribly difficult time one of " no problems ". Ellese handled all enquiries , questions and requests speedily and with urgency. Looked after those things that you don't think of in a time of bereavement. Nothing was too much trouble. On the day of the funeral, and as Ellese promised, my mother was sent off with great dignity of which we are very grateful for. You don't think of the importance of great customer service when organising a funeral. Ellese delivered in spades.

18 Jul 2017

Ellese and all the staff are so kind, helpful and understanding. They make every part of the process appear seemless.
They're caring and loving and made my husband and I feel comfortable.

17 Jul 2017

I cannot speak more highly about the empathetic team that runs Templeton Funerals. Professionalism, dignity and respect are what you may expect for loved ones handed into their care. At a vulnerable time for families, all details were explained with transparency and no pressure. From initial contact, meeting, church service and burial, nothing was too much and every detail was followed meticulously and immediately. Louise and Ellese are caring, compassionate ladies that expedited our family’s wishes our way – with exemplary work ethic. We have no hesitation in recommending this family to look after yours.

06 Jul 2017

I am extremely grateful for the guidance and advice given by Ellese during this difficult time. The staff were lovely on the day of the service and I felt our loved one was treated with the utmost respect

29 Jun 2017

I have never had to arrange a funeral for anyone before, so i was a bit nervous, but Ellese put my mind at ease within the first few minutes of our conversation when I asked her about a pre-paid funeral.

When it came to the day, I thought the team at Tempelton were just wonderful. So caring, anticipating each movement of the people gathered. it was a very small gathering, but Ellese and the team ensured everything went as planned.

I left the whole arrangement in the ladies' most capable hands, and they did not let me down once. They also worked really well with the minister who conducted the service. I really cannot thank Templeton Funerals enough for the professional and genuine personal care with which the whole service both before and after the graveside service.

28 Jun 2017

All the ladies at Templeton were amazing and made a very difficult time and an extensive process planning a funeral service seamless. They were very respectful, comforting and each time when we needed something they seemed to have read my mind and had already taken care of it or were already onto it. Can't thank them enough!

27 Jun 2017

The personal service of all concerned from Templeton Family Funerals was excellent. There work was carried out with total respect for the deceased and the family which made a sad situation easier.

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