I rarely write reviews about business. But in this case I think it is more than fair for me to say something about Tarosa stairs. I have used many staircase companies for my projects over the last 10 years, and in my opinion, Tarosa Stairs is the best in terms of design, price, and service. Check it out , Tarosa Stairs might be your best choice too.
I had a stair case installed in my home which was ok but not as beautifully installed as I hoped. Weeks later the hand rail was installed and was such a horrible mess that it has made the whole stair look very tacky. We tried to have this rectified but the repair did little for the overall look. I am now getting another stair manufacture to replace this hand rail at my own cost. Do not use this company. [redacted generalisation]
Tarosa did our stairs and balustrades. The balustrades were supposed to be galvinsed and powder coated. After only a few years, it developed rust. None of the other (older) houses in the neighborhood had this rust. We asked another steel manufacturer about it, and he said it should not have happened; Tarosa did not let the galv. cure enough. So we asked Tarosa to rectify, but they said we had to pay for it. We took them to Consumer Affairs, however, they would not budge and said we had to pay $300 (a reduced amount) up front first. So we reluctantly agreed. We paid them and they banked the cheque straight away, but didn't contact us.
I finally called them and they came out 3 weeks after that (7 weeks later all up).The balustrades took about a month to be finally re-installed. The steel was very rough with a MINISCULE amount of paint on it. It was so thin the man had to 'touch up'many bits of it all around. The paint is so thin it looks TERRIBLE.We are devastated!! Mr. Angelo Tarosa is a very dishonest man and does not deserve our business or any other innocent customer out there. We gave him a second chance but unfortunately his dishonesty was confirmed.
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