1 review about Sutherland Pizzeria & Cafe

verified email - 01 Jul 2013

I ordered pizza via the Delievery Hero website. It stated that this restaurant had 4.8/5 stars for their product and service so I decided to give it a try. I received a text that the order was 60 minutes away. Nearly 1.5 hours after ordering online, I called the restaurant directly, and after some fussing around on the phone was told that my order 'was in the oven now' because they were 'really busy'. Needless to say, I was disappointed that they had probably forgotten my order. The order arrived at my home 2 hours after ordering. There was definitely no wow-factor in the food - it was average wood-fired pizza that wasn't worth the wait.

JM2015 01 Jul 2013

What appalling customer service! Thanks for sharing, I will avoid this pizzeria.

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