I didn't actually get to even quote stage!

It took 2 calls to this business to get an agreement for
someone to come and give me a quote for a roller door at my house. On both calls I found the 2 different staff members to be dismissive and unhelpful. The last one needed to be persuaded to come out and do the advertised obligation free quote!

I decided to persevere because the B&D product has a good rep. on
the Word of Mouth on the Web website and because the B&D website is
really good - I expected a to be considering a quality product once I
had actually engaged this local B&D rep in a process that might result in
my custom.

Unfortunately the worker due to come and quote neither turned up nor
called at the agreed time - in fact didn't show up at all! I STILL haven't heard from 'em!

I wrote to the B&D Victorian office – they were great, responded immediately, said that they'd follow up my complaint with this distributor.

I've since had a great service from another B&D dealer (Prestige Doors – I'll write another review about them later...) SO what I want to convey is

The GOOD – B&D Customer service.
The BAD – This particular dealer, “Superior Garage Doors”
The UGLY – Uh – well -rude salespeople are always unpleasant. Find another dealer for the product!