We used to eat here fairly regularly. Previously the staff were friendly, cheery, and efficient. However, recently the service and the quality have decreased quite significantly. The new staff are often sullen (as the previous reviewer pointed out), annoyed-looking and much slower to prepare the food. There are often long queues. The quality of the food has decreased while the price has become more expensive. Unfortunately, it is not as good as it once was.

We ordered lunch on a Sunday during quite a busy period and were confronted by a sullen assistant who made it quite clear she didn't want to be there. Worse still, an older woman who appeared to be in charge was indulging in idle chit-chat with a customer she knew - despite the quite lengthy queue.
When we finally sat down to eat, the rolls were dry - bone dry - and quite obviously three or fours days old. The fillings were fine but, really, we expected much better from a company with such a high profile.