Satisfied customers often don’t think to leave reviews - and that’s definitely my situation! In the couple of years that I have been a tenant with SDRE, I have not had a single negative experience, not even as simple as “I wish they would reply sooner”. Sarah has always been a delight to deal with, so calm and friendly…even though I once messed up and underpaid the first rental payment after my lease was renewed with an (expected and reasonable) rent increase!! I didn’t even realise I had underpaid, until Sarah politely and kindly emailed me to let me know, asking me to adjust it as soon as possible.

Sarah and SDRE are so easy to work with for rent inspections, lease renewals, rent payments, and general communication. Communication is efficient, rent inspections aren’t stressful and we have a great working relationship.

I would imagine many landlords would be happy with SDRE too, given a recent experience. There was some damage to my apartment that was due to another apartment’s actions and it became clear pretty quickly that it wouldn’t be solved quietly by the other apartment. Immediately, Sarah wanted to keep me out of the picture so the other apartment owners wouldn’t just contact me, which they had initiated at first. When the other apartment owners came to check the damage in my apartment, Sarah arrived early so I could shut myself in my room and they wouldn’t know I was there. I could hear the whole conversation though and even I became really annoyed at how much they were arguing about what damage was really their fault. However, Sarah remained calm and polite and didn’t engage in their argument - she simply continued to reiterate their obligations to repair it to its original condition over and over, whilst providing the photographic proof. She kept her calm much better than I did!

The repairs were made at no cost to my landlords, and Sarah followed it right through to the end to ensure the apartment was returned to its original condition - down to bringing the tradies back out to replace a tiny 30cm cupboard door they missed in the repairs (that was still the same colour, just different materials to the new cupboards).

I’ve worked with a few real estate companies over the last few years, and SDRE is absolutely high on the list for companies I’d recommend to others!

Terrible experience, highly unprofessional team. Please avoid them if you don't want to get harassed.

An absolutely atrocious property management agency. Even if they had chosen to disclose the gate code to our new apartment and not told us we had no choice but to pay another $100 for another remote to get in, the complete unprofessionalism with which these guys operate is enough for me to not recommend them to anyone, and in fact warn anyone looking for a place that they should NEVER do business with these people if they expect a shred of customer service. Rude, inconsiderate, uncompromising and totally unhelpful, [we were] treated like nothing but a business asset by an organisation [redacted inflammatory generalisation] They have a zero negotiation policy on rental arrears even in the event of sickness or tragedy. They will send out a breach notice if the rent is a minute late. You will be given no assistance whatsoever with any issues unless they stand to make a profit. Undoubtedly the worst property 'management' agency I have ever dealt with. If I could give no stars I would. Avoid them at all costs.

Steven Davis Real Estate is the most unprofessional real estate agency I've ever dealt with!!

Initially telling us that there would be improvements made to the rental
property prior to us moving in, they then denied the conversation ever took
place once we had signed the paper work. We did not have hot water or gas
for the first 3 weeks that we lived at the property and apparently to them,
this was not an urgent matter, despite the fact that we were not able to
shower or cook for almost a month. The property condition report we
received was so inaccurate and lacking in detail, it took us almost 3 hours
to rectify. On top of that, we were not advised that there was
monitored surveillance to the property and when questioned why it was
hooked up to an ethernet cable, they denied ever seeing or knowing about it
prior.

The last straw for us was when our property was recently broken into and I
was confronted by an intruder in our living room (which was later
discovered to be a convicted criminal). As the man had claimed to have
entered with a key, I was naturally concerned for my immediate safety when
he came back for a second time trying to get through the back door while I
was still home.

When contacting the real estate to fill them in on the turn of events, mangagement began to aggressively defend themselves and their agency, saying it wasn't their fault and in no way were they to blame, without even asking if I was ok
and unharmed. As I proceeded to tell him I wasn't pointing blame, simply
concerned for my own safety, seeing as though the robber was rummaging
through our belongings for near on two hours (later discovered revisiting
the surveillance footage).. they hung up on me!!! I was speechless. To be
treated like that after such a scary ordeal is beyond excusable! No follow
up, nothing.

This is the most unprofessional, unethical and unreliable agency out there!
Please proceed with caution if you are ever unfortunate enough to cross
their path

We purchased a property through SDRE and was very disappointed with the whole experience.

From our initial phone call to the company right through the offer and settlement process we found the owner to be the least enthusiastic person we had ever met.

He could not answer any of the questions we had about the property and wasn't interested in finding out the answers for us.

We made our initial offer, which was rejected by the owner of the property and because we were so disappointed with the agent we decided to walk away. We kept hoping that the property would be listed with another agent as to no surprise, it was still on the market 3 months later.

We decided that we would give it another go and hoped that his enthusiasm would have improved given he'd had the property listed for so long. It hadn't. We tried to look past it as we put in another offer which was accepted this time.

We had several issues with settlement and found him to be more difficult to deal with rather than helpful.

I would definitely never deal with this agent again and I found him completely unprofessional and it stuns me that he still has a business. I really don't have high expectations with people, but in this business you have to have at least some people skills and be willing to help prospective buyers.

I have bought property through SDRE and also use their property management department to manage my rental properties. Great, personal service. I would use them again without hesitation.