I was inquiring about getting the velcro strap a pair of shoes repaired. I was told that the velcro on the strap I used was of poor quality. I explained that I didn't do it I had it done at this shoe repair, but it was a different person. He started to argue with me saying that it was his brother and he has been there for 5 years. He was quite rude and was making gestures with his hands to go. I was quite offended and I will never go there again.