The first thing that comes to mind... "What a pack of incompetent morons"

I had the misfortune of dealing with this business trying to organise a suit for the best man at our wedding. We had picked the suits and as the best man lives interstate we were trying to find a stockist so he might hire locally.

Originally we had planed for the suit to be picked up in another location (i.e Armidale store as the wedding was being held in Armidale) we had been told by our local store that they would be able to arrange that no problem. (they were stockists for Spurling so we figured they would know)

Apparently NOT this was FAR too complex for them to understand so they took the best mans measurements and sent him on his way... What was the good of this?? He was trying to make an order with them.. he does not live in Cairns and had to make a special trip into see them pretty well for nothing.

I emailed the store to find out what the problem was received no response... the best man tried contacting them and they just gave him a confusing answer... we decided since this all seemed completely out of their ability we would just order the suit and have it ordered and picked up there...

Simple? One would think so... the best man got no where so I rang them.. they could not find an order for him nor seem to have any recollection that he had been in the store... I was told by the staff that when the other staff member came in she would ask her and call me back within the hour... I heard nothing back and when I called them was very rudely told that she tried to call me back but the number didn't work when I asked if she put in the (02) area code I was again very rudely spoken too, told NO... I live in New South Wales... I told her this and I'd told her the number... Anyways still nothing.. No order nothing...

I asked if I could give them his measurements and the order and have them ring him to take the deposit over the phone as he did not live locally... I was told NO they had to have him in their to get his measurements... I had told them no less than a dozen times he had already been in there and had measurements... Where did he have these measurements done I was asked... Are you listening to me??? I was wondering... All this and I got no where just told he would have to come back into the store...

I got back on to the best man and told him he would have to go back into the store... He called them and they told him it was all organised and fine?? (this was about 3 weeks before the wedding)

At one point he was even told he should go somewhere else... Where else do you go when you live in far North Queensland and they are the only stockists for 850km's!!

Within a week of the wedding the best man contacted them to ask if his order would be ready to pick up on the day he was due to fly out from Carins... Again they had no memory or record of his order... eventually they said oh wasn't that to go to Armidale??

..............2 days before the wedding we didn't know if he would have a suit or NOT because they didn't seem to know where it was or if it had been ordered at all... We had to travel to Armidale and were out of contact with the best man at this time so we had NO IDEA if he would have a suit when he got there or not...

On the wedding day.. the best man turned up with his suit... apparently the suit had been ordered and had been in store for a week "waiting for him to pick it up"...

The whole experience was a nightmare... You don't need to worry about if your best man is or isn't going to have a suit on the wedding day... All I can say about this company is they are morons who I would never deal with again, the suits are of fair quality but there are a LOT better hire places out their... had we not required matching suits... we would have went else where...

Approximate cost: $200