I have been a customer of Preston Specsavers since they opened several years ago, and my experiences have generally been very good. Some of the sales assistants have been exceptional, unfortunately i have met with one dreadful case of after service care and one case of 'ignoring the customer who is clearly looking at purchasing new frames'. If it wasn't for these two incidents I would give the store 5 stars for service & quality, sorry guys but some of your team have let you down!
The after sales incident was due to poor training in my opinion. Anyone who had been trained correctly in altering glasses frames to fit a customers face would not have attempted what this sale assistant did to my specs! I did let the store know later down the track, but this particular sales assistant still works there, 3 years later, and I am super wary to not engage her in anything! No advice, no nothing! Argh!
Otherwise, specsavers Preston are a fantastic optometry with great optometrists and some super helpful and competent staff. Oh and so affordable!