Nice enough as long as you don't need anything done that requires the attention of the manager. When purchasing a pair of glasses I explained exactly what rebates my health insurance offered and how that rebate was broken down (amount for frames and amount for lenses). At no point was I told that, due to the manner in which the store split the cost across the lenses and the frames I would not be able to claim my full rebate, I had to figure this out for myself post purchase. Ok, not a problem, I explained to them that, given these facts, I would like to get a refund and cancel the order for the glasses (nothing had yet been done to actually make the classes), which I didn't see as being a big issue.

Well, at this point the "director", as he was refereed to, had to get involved and after having to spend some time waiting for him, H come over and, in the politest possible way, told me we will give you your refund now go away and don't come back, very defensive over what was really a minor inconvenience for both them and myself. Talk about a mountain out of a mole hill.

Great team of professional, knowledgable staff from the optical assistants to the optometrists. Lots of modern equipment made the eye testing process so easy. This practice fits loads of contact lenses too so you can leave with a great trendy pair of glasses (non-pushy staff are very honest when choosing frames!) as well as having a contact lens option for different occasions. Eye tests are available every day and emergencies are always fitted in.