Southern Cross Motel & Serviced Apartments

4.0
based on 1 review

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1 review about Southern Cross Motel & Serviced Apartments

verified email - 18 Sep 2017

For $120 a night, on a night where there was a game at the Gabba and other places increased their prices, we thought this was great value. The room was very neat and clean, much cleaner than some places we've stayed. Air-con was ice cold and very effective, even on such a hot day and evening. The balcony had a nice view of the city lights. Having a kitchenette with an actual sink and a microwave was a bonus, cutlery and plates were provided so if you're on a budget with meals this definitely helps. Towels were beautifully soft, and nice amenities. It was a double bed only but still comfortable and a blanket was provided for extra comfort. There was also a small lounge chair in the room. Location-wise, you are only 5 minutes walk to the Gabba, and there are plenty of food options nearby. Undercover parking in Qld summer storms is also a bonus.

Issues: You definitely have to check on your bond/security deposit. We were told at the time of checkout that we would get our bond deposit back on our credit card within 3 days. A week later we rang and it hadn't even been processed at all. This was disappointing and if we hadn't followed up then they would have kept our money. How many people don't check and never receive their deposit back? The issue is also that they don't just put a hold on the credit card, they physically take $100 off the credit card. Also disappointing was being told we had to come back to reception no earlier than 7am on checkout day to get our deposit refunded - what about guests needing to depart early? Another woman had paid a cash deposit and was still told it would be refunded onto her card within 3 days - this was then corrected and staff had to chase after her to give her the cash back. If not for these two things, we would have given 5 stars.

Approximate cost: $120

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