They delivered only half an order which had been paid in advance. Many, many emails and faxes went without assistance. It took over 3 months (and a referral to NSW Fair Trading) to get a solution.

Approximate cost: $100.00

I purchased a multi-level cat scratching pole from SoldSmart for my cats last year when they had a special on their cat products. The website was easy enough to navigate and I was able to quickly place an order and pay without any dramas. I like that they have Paypal.

Postage charges were reasonable and it took approximately 10 days for my scratching pole to be delivered.

Assembly of the pole was a little challenging at first but overall quick and easy. The quality of the pole is fairly good and the pole itself is quite sturdy enough for my cats to jump and climb all over it without it wobbling.

I would definitely purchase from this company again.

Approximate cost: $80

Bought our first product from SoldSmart this week. The site is easy to use, communication was good and the delivery time was better than expected, and delivered directly to the door. Our disappointment was with the product - I guess we got what we paid for, but the product doesn't live up to our expectation. Chalk this one up to experience.

They were a little bit slow on delivery and the quality of the product is okay but the prices are so good and the amount of different products they have on the site is excellent. I bought an electric motorcycle ride on toy for my son for his birthday and my son loves it. Where else can I buy an ride on bike for less than $100? Even if it lasts only 1 year that's a really good price and I am very happy with it. And let's be honest, my son will outgrow it anyway and anything more expensive wouldn't be worth it.

Will definitely buy from them in the future.

Great value for money.

Approximate cost: $90

Good on line service. keeps you up to date with emails on specials and other things. Easy to use. great way of finding a competitive price.

It took one and a half Months to get a full refund on two item's that I had bought from SoldSmart. Numerous email's later. Also numerous amount's of request for refund form's emailed too.

Approximate cost: $500.00

Purchased a guillotine that was bigger than expected but works fine. It arrived with a broken handle and i tried to let them know for information purposes and they tied me up in red tape. They kept wanting to know more and more details until i had know idea what they were talking about, finally i gave up.

Approximate cost: $59.00

Great site , there is a large variety of items to browse through, competitive prices and shipping is prompt. Shipping costs also quite reasonable. no problems to date.

Great range of products at greatly reduced prices. Quick delivery and customer service is beyond reproach. Has something for everyone and the savings you make are worth a look.

Approximate cost: $89

Absolutely awful company to deal with. "Anna" in customer service provided absolutely no help to me when I asked a simple question about the dimensions on an item - I was told to look in the product description, which of course didn't have the dimensions - precisely the reason I bothered writing an email in the first place, must be a bunch of morons working there - very disappointing as I was very interested in buying something from them. Any company that wont give out a phone number seems suss! I would have given them NO stars if it was possible.