Damaged our car while it was in their custody and refused to admit responsibility. Car was left for repairs to two panels. We picked it up just before COB on a rainy Friday (our first mistake) and discovered on the way home that it had clear over-spray on about two thirds of the car (it was also on the windscreen, our first clue something was wrong). Called SmashCare 8am on Monday. Took car in on Monday afternoon. Their response: "maybe your neighbour was painting the fence" (with clear paint!) and "it's got nothing to do with us" ... but "we can fix it for $300." The car is two years old. Aside from the accidental damage to the two panels we were having fixed, its paint was in excellent condition before we left it with Smash Care. Now we have to fix damage sustained while it was at a repairer!

Approximate cost: $1200