After a family member had been in an accident in my car, the insurance company suggested this company. I found their customer service to be great and their mechanics were thorough, and it appeared they had done a great job. However, months later while on a road trip part of the front of the car came loose and was dragged ... it turns out the crash repairers had used plastic bolts and not the genuine parts and they had not been fitted properly. We were assured this would not have happened if the proper bolts were used. This was very disappointing because we then required further repairs at our own cost.