I entered this store before Christmas with my husband and son to choose my Christmas present. We were served within about 15mins, which was ok, because they were busy pre-Christmas. I chose my ring, paid for it and took it home to put under the Christmas tree.
After Christmas, we then returned to the store to organise a re-sizing of my ring. We waited for quite a while to even be acknowledged, as did quite a few other people. We were finally approached by a staff member and once I told her my enquiry, she stated that she couldn't do it and I would have to wait for another staff member...In the meantime, my son was getting bored, about 6 other customers had given up and walked out, all the while one staff member was filling up their chocolate ball bowl, one was in and out of the back on the phone and one single staff member was on the floor helping another customer. In the end I gave up and left aswell. You'd think they would put on experienced staff and lots of them if they are doing a post-Christmas sale! I will go elsewhere in future, where the customer service if better and I feel like an important part of their income.