*** I WILL BE REPORTING "DR" RUSSELL CROSER to the VETERINARY BOARD *** Last night I took my beautiful and suddenly frail cat, Maxie, to this surgery for urgent assessment. Maxie has been their patient for years but had gone downhill within a few days and his back legs had just given way. First of all I was told that I didn't have an appointment (I'd made one), then I was told by a sullen nurse that they were speaking with the owners. Russell Croser (co-owner) then appeared and spent 12 minutes or so stating that he was busy out the back and didn't have time to attend to Maxie (and wouldn't allow the female vet on duty to do so either), but then he said it was because I'd previously questioned the conduct of who I'd thought was an abrasive and snappy nurse but apparently was in fact the the other co-owner, Gabby (OMG!) - I'd stated that her attitude wasn't conducive to concerned owners who actually love their pets. I'd also queried Shelley McColl because early on despite receiving a scan just conducted at Advanced Vetcare and then conducting blood tests, Dr. McColl "didn't know" if administering a steroid "would hurt or help" Maxie. I'm not a vet but I had to work this out by myself taking into account his appetite. Yesterday, Croser was standing 3' from Maxie but had No Intention Whatsoever of attending to him. Maxie, as a 19 1/2 yo cat who by then clearly wasn't feeling well, was FLATLY REFUSED CARE by Croser. I pointed out that compassion for an innocent animal should override any bias against an owner, but oh no, that wasn't going to happen. I advised that I still didn't have a car and naturally I didn't want Maxie to have to be taken somewhere else in my supermarket trolley, but no again. I could no longer endure being lectured to by this cold-eyed, bloodless, battery-operated robot (Croser) and so I left in disgust. In this profession, to refuse to treat an emergency situation contravenes a vet's duty of care. Not a car accident or a snake bite, but I consider Maxie's sudden worsening condition to have been an emergency, not to mention having been their patient. However, NO COMPASSION WHATSOEVER was shown to Maxie and I am saddened, appalled and very angry about this. 'Compassionate Health Care to Pets' are words displayed on their website but, in my case, it's just empty rhetoric. So, two ghastly vets are the co-owners here, but then I suppose no humane vet would have gone into business with either of them. They have two surgeries but whenever I've been there there's only ever been one vet on duty. Clearly, not many clients. I was able to get to another vet and, although they had patients waiting, they saw me as their last patient of the day and I did appreciate this. The lady was gorgeous to both of us and helped me to realize that any quality of life would be unlikely to return for Maxie and that possibly the only humane option at this point was for him to be euthanized. She was so kind to us. Normally I wouldn't be in a state of mind to write a review so soon, but I don't want anyone else to experience what I did. Avoid this shameless practice.

Previous visits were barely passable as, even after blood tests, they "didn't know what was wrong" with my beautiful, elderly cat. Upon telephoning this morning the female creature who answered the 'phone refused to give me her name after being abrupt and quite snooty. When I asked what it was, she said "I told you when I answered the 'phone". Well, I didn't hear it and in normal, civilized society it's customary to enquire as to whom you are speaking with. She spent more time refusing to tell me her name than the one second it would have taken to provide it. Upon ringing back, another lady said that she "didn't know" with whom I'd been speaking. What rubbish!. Such rude and uncompassionate treatment to a concerned mum from a vet's practice.
Goodbye Seddon Hospital.

The worst vet in Melbourne.
Bunch of village idiots all in the one clinic.
Some of their favourite lines are "maybe this is the problem, we will do some tests, tests came back but nothing is wrong, sorry but we have no idea, here is your bill".
Due to their misdiagnosis over the 5 years we visited this clinic our dog recently passed away.
Even though they had no idea what was wrong with my dog at no point they told us to go see a specialist. When we decided to go and see a specialist on our own we were told her illness has been going for years and they couldn't understand why the people at Seddon Vet Hospital didn't realise the issue. At this stage there was no choice but to have an operation and unfortunately our dog didn't make it due to her heart condition.
We were told by the specialists that if we brought our dog earlier there probably could have fixed her without having to operate.
I will never forgive the idiots at Seddon Vet Hospital and if you care about your pet/furry family member do not take them here.
All those tests they made us do charging us few hundred dollars every time over these years did not solve anything. They probably didn't mention about going to a specialist because they only see the dollar signs when their patients walk through the door.
I should have realised this much earlier and I don't want anyone else to go through the same experience.

Please do not visit this vet under any circumstances.

You would think being in a more expensive area the vet would be pricey, the fact is these vet's truly love what they do & make pet care more affordable. All my pets go here and all the staff are kind, gentle & understanding. I can't say enough positive things about the seddon vet hospital. They alway's go above & beyond.

Approximate cost: $60

I recently took my elderly dog to Seddon Vets after a friend recommended I get in contact with them, as I was advised by another vet she was too "'old" for a dental. From the moment I walked in the door I felt welcome and comfortable. The hospital is new and very clean (no vet clinic smell) and the nurse at the front desk was friendly and helpful. Once is with the vet my concerns were addressed in a friendly and comforting manner. It was explained to me that there were measures that could be taken to make the procedure safer, given her age. I felt so comfortable I booked her in for a dental the following week and she has not looked back since.
My girl and I couldn't be happier.