Susan is a fun loving woman who knows about everything my pet needs!!!! She loves my dog like he's her own and he loves her too! Never has my dog been happy to see a groomer, now every time my little puppy hears her car he can't wait to get out of the house. This woman is never late she's never failed to go above and beyond all of my expectations, such a lovely woman who has become more of a friend. Cannot talk this woman up enough!!