Schmidt Kitchens

4.4
based on 17 reviews

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17 reviews about Schmidt Kitchens

Anonymous
15 Oct 2011

Bought a great kitchen. Very happy with the service and quality of work from Schmidt Kitchens. Service from staff was great. Very professional, friendly, and helpful. The installation went smoothly. The kitchen was delivered on time and was installed without any hassles. Everything was done professionally and ran like clockwork. Love the finishing touches.

Approximate cost: $30000.00

22 Sep 2011

I wanted them to do everything from start to finish to renovate my kitchen and they delivered on their promise. Their designer was great and he took into consideration all our wishes and needs when he designed the kitchen for us. The kitchen is very functional, practical and creating an extra special effect for the house. Staff is very friendly, professional and always ready to help.

15 Jun 2011

I have built and renovated many houses in the last 30years from Sydney to Newcastle and Nelson Bay. I discovered Schmidt Kitchens through a friend 10years ago and I have always used them for my high end projects for that special kitchen. The team at Schmidt have been immensely generous with their time and expert skill. They willingly travelled to the Hunter Valley on many occasssions to measure and fit my kitchens. ALL aspects of the project with the Schmidt Team are extremely professional efficent and amazing value for money for the high quality product that they deliver with ease.

Approximate cost: $30-50,000

Anonymous
verified email - 26 May 2011

I have received very high and professional service at Schmidt Kitchens. I have been impressed with the quality, experience and knowledge provided as well as the various options available to accommodate ones price range with great efficiency.

verified email - 18 May 2011

We entertain a fair bit, mostly for the extended family and friends, and for some time wanted to upgrade our kitchen. My husband and I considered a lot of different things — the aesthetics, functionality, the price was also very important and of course, a good product and good service.
I'm so glad we went to Schmidt Kitchens in Drummoyne because they not only met, but exceeded our expectations.
After many visits and lots discussion, homework and research we settled on a design that reflected our individual taste and practical needs, budget etc.
The whole process was carried out in a professional and easy way. My husband and I both love cooking in our new kitchen, it has definitely been a great addition to our home and lifestyle. Thank you!

verified email - 17 May 2011

I went to Schmidt Kitchens in Drummoyne and received a very accomodating service while I was inquiring and asking lots of questions and advice about design details for my new Kitchen.
At the time there was a 'Display Kitchen' Available for purchase and to my delight I was able to purchase my new Kitchen at a lower cost than I had originally been quoted. After finalising all the details of my purchase, the order was sign sealed and delivered. all parts, and pieces were in tact, and installed on time.
I must make it clear though, this is an intricate process, there is a lot more involved in custom building and designing a Kitchen than I knew about. From a customers point of view, I found you must make sure through your common sense, exactly what you are receiving and know what it is that you have orderd. Great service and I highly recommend Schmidt Kitchen

Approximate cost: $15,000

verified email - 24 Apr 2010

Very high pressure tactics employed by Schmidt Kitchens - advised if we didn't purchase the kitchen that day the offer would not stand. Pressured into giving them our credit card details over phone - never informed by Schmidt Kitchens that money non refundable and not informed that design work would cost money. There were no contracts signed although there was enormous pressure to do so - made a decision not proceed due to partner's ill health (brain tumor and radiation treatment) and tried to explain this to Schmidt manager and ask for refund of monies. Told in no uncertain terms that Schmidt do not return funds. The reality is Schmidt Kitchens have got $3300 of our money and have not purchased materials nor outlayed any expenses. Beware when doing business with Schmidt as there is little integrity and compassion.

Approximate cost: $33000

Schmidt Kitchens 11 May 2011

Over the past 10 years Schmidt Kitchens have sold thousands of kitchens without any complaints. In fact we have many happy and satisfied customers who have referred Schmidt Kitchens to their family and friends.

In this instance the customer has enquired about kitchen which would cost $36K. The customer advised that his budget was $33K & if Schmidt can do it at this price then he will proceed.

We both agreed the price of $33K and he gave us a deposit of 10 % ($3300) by credit card over the phone (with no pressure).

The customer then came into the showroom approximately 2 days later to complete the paperwork. He wanted to change the thickness of the bench top which would increase the cost, but he was not willing to pay the increased cost.

He then met the Schmidt colour consultant and selected the colour of cabinets etc. Approximately 2 weeks later he then sent us a mail stating he did not wish to proceed & wanted his deposit back.

We advised him that this was not possible. We had already gone to customer’s house to measure everything. In addition to that customer had visited our showroom 3 times before ordering and approximately 4 times after that and on some occasions spending 3 hours or more with our consultant.

We wrote to the customer stating that we can not return the deposit but we will be happy to offset the deposit from the kitchen they wish to order in future.

TanPrincess 29 Sep 2011

Dear Hamish,

I'm sorry about your experience and I thank you for posting this as a warning to others.
I agree with you that this is highly unethical to charge exorbitant amounts for consulting and house visits, especially considering your cirumstances.
I recommend that you contact the department of fair trading re this.
Thanks to you I will not use this company in the future.

Hope you are able to obtain some relief with the involvement of the Department of fair trading.

Kind regards,

Ms. A, Ryde

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