Ordered Garmin inReach Mini at the end of November 2021. Received an automatically generated message that it was out of stock but on back order and expected in 15-20 days. No other communication. When the time passed, I had to chase them to get an update. Responded to a second email, stock had not arrived yet and not expected until early 2022. Checked the website around 20 Jan, item back in stock. Account said the order was in "Processing" so waited a few days hoping to get an update that it has been shipped. When nothing happened, checked the website to find out that the item was on Australia Day sale and sold out again! The account still showing the order as "Processing". No communication from the store.

Below is a copy of the feedback I sent to the Managing Director of Ryda after they alleviated a bad experience which was not of their making. They even offered to express courier the replacement handset for free. When presented with the missing handset problem, Uniden (even though they to were baffled) immediately sent the replacement to Ryda only asking for the serial numbers.
I have purchased several things off you over the years.
The last purchase was a Uniden 3+1 8155 cordless phone set. I gave this to my elderly parents for Christmas, so they would not have to walk far when the phone rang.
When my mother opened it, she could not find a handset. I thought at first that mum was just hassling me by hiding it, but it turned out that the sealed box (Mum said she had to break the seal) was minus one.
I rang when you had opened and was told to send in a email (RMA) explaining the problem (29/12/2014).
I received a reply shortly after that the information had been discussed with Uniden and all they required were the serial numbers to sort this out.
Once I sent those in I received a message that Uniden was sending a replacement to Ryda.
This whole episode only took about 2 weeks to get a replacement.
Given that it was the Christmas / New Years holiday period, I was amazed that it did not take longer
The staff attitude never changed, always friendly, pleasant and helpful - with a smile and apology as well.
This is exceptional customer service and I have already written positive reviews and recommendations on some review sites.
A lot of companies out there should take your lead with giving the customer a positive experience, even when things go wrong.
I believe that criticism should go both ways, and to always try to reward good behaviour so as to keep people doing it.
For example, I always wave at people on the road when they let me in.
As you do not have a review section on your website, I thought that I would contact you directly in appreciation for retaining great staff members.

Approximate cost: $150.00

Online transaction was easy and was surprised the item arrived the next day after it was shipped.
The shipping was fast from NSW to WA.
We are so happy that we bought another item from them.

I was shopping for CB radios and they gave me an honest rundown of their range and I was also able to bargain with them. There website is also very good.