My husband received some shorts for Christmas that were too big, but they came with an exchange card from his mum in NZ. The guy behind the counter was very efficient about sending an assistant down to Myer to get the shorts in a more appropriate style, which unforunately this time, were too small. He explained to David how the refund could work and looked up the account of his mother to check it all out (Greta that the two countries are linked). He eventually chose a pair fo shoes that we 30% off and because of the account in NZ, he also got a further 10% off.
Right through the transaction the assistant (may have been the manager) was polite, helpful but not overbearing, and did everything he could to assist us to a different purchase.
Thoroughly recommend the store!

Approximate cost: $50