Racquet Works

3.8
based on 25 reviews

25 reviews about Racquet Works

17 Jul 2015

problem solved
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problem solved
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problem solved

Racquet Works 17 Aug 2015

Glad we could resolve your issue. Thanks for giving us that opportunity and being a great customer, cheers.

verified email - 28 May 2015

I believe the people at Racquet works are really helpful and honest. They really do know their tennis! I bought a Wilson Pro Staff Tennis Racquet from them a couple of weeks ago and love it.

Approximate cost: $299

Racquet Works 17 Aug 2015

Thanks for shopping with us and leaving your feedback. We hope to see you next time you need anything and are enjoying your racquet.

verified email - 28 Feb 2015

I first went to Rebel yo buy a racquet and got a Babolat, it crack in half so I took it back and they replaced it with the same racquet. The second one cracked in half again so I took that back and I paid $20 more and got a HEAD that I was told was a full graphite model. I was not very happy with the quality do I thought I will go to Racquet Works cos they will know. The owner told me it was a fusion of aluminium and graphite not 100% like the are do guy had told me. I went back to Rebel in disgust and told them what Racquet Works said. The Rebel guy said "they have no idea what they are talking about" so I went back to Racquet Works and they got on the phone to HEAD the manufacturer and they confirmed that Racquet Works were in fact spot on, it was not 100% graphite. So I went back to Rebel and insisted on my money back and the went and bought a $250 high modulus carbon MANTIS racquet that was $50 off, they custom strung it that day at no extra cost ($40 string free) and I have never been happier. Never going to Rebel again, thanks Racquet Works for helping me sort this out. NO I KNOW WHO KNOWS WHAT THEY ARE TALKING ABOUT!

Approximate cost: $200

Racquet Works 17 Aug 2015

Thanks for taking the time to tell your story. We are glad we could help you in this situation and get you a better racquet.

verified email - 24 Jan 2015

I purchased a racquet on the Racquet Works website. The staff were super helpful and prompt in helping me select a racquet to improve my game via email. Will definitely be purchasing from Racquet Works again.

Approximate cost: $149

Racquet Works 17 Aug 2015

Thanks for choosing Racquet Works, glad we could help.

verified email - 16 Jan 2015

I cannot recommend Racquet Works more highly. They were very knowledgable and provided great assistance without any pressure or expectation. They went above and beyond to help and do everything they could for me at a really busy time for them, and I really appreciate their efforts. I live two hours from Geelong, but here is truly exceptional customer service and a good range that will keep me coming back.

Racquet Works 17 Aug 2015

It was our pleasure, thank you for shopping with us, hope to see you again next time you need tennis gear.

verified email - 26 Nov 2014

Great service, knowledge and products! Would highly recommend to anyone for all of their tennis needs, near or far!

verified email - 30 Jun 2014

Dean is always extremely helpful with racquet selection and strings. It is great having a shop like racquet works in Geelong and the staff are very knowledgeable about the game of tennis. Prices are very competitive as well.

verified email - 30 Jun 2014

Very friendly and knowledgeable staff, a big range tennis Racquets, very fast re-strings. For me (being a tennis player) it is great to have a store like this in Geelong (10/10)

Ali Good
30 Jun 2014

Excellent. Did a google search for a squash racquet, expecting to have to order one online to get the cheapest price. Thought I would quickly check locally, more just to be amazed at how poor retail prices are now, stumbled across racquet works which was the same price as the cheapest place I could find online (which was a US store that was going to charge me $50 to get it out here anyway). So I was in this morning, as soon as I walked in the door I was greeted by the owner who was extremely helpful. I'm only a very very beginner and he was more than happy to help with information and seemed very willing to spend his time assisting me, unlike some retailers you go to who you feel like you're inconveniencing by breathing, Dean introduced himself and made my experiencing an extremely pleasant one, something I'm not accustomed to from retail experiences anymore.

Really fantastic.

Approximate cost: $156.00

Racquet Works 17 Aug 2015

Thank you for taking the time to give your feedback and giving us a chance to serve you and assist with your purchase.

verified email - 27 Jun 2014

Always super helpful and very knowledgeable about all things in the store and to do with tennis. Its awesome to have a store like this in Geelong.

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