Always late, I was told today that there internal process gives them up to an hour window from the booked time to attend.
I had four guys standing around waiting for a truck for 1/2 and hour. $90.00 just waiting. I presume if I left them waiting in their window, we would be charged for the time. When I challenged them on this, i was told I was being rude. When i tied to escalate it to director level, I was told I was talking to the highest level of management available. Our association started well, but the service continues to slide. They are always late.

They were great, now below average especially their management

Courier drivers great and always friendly and helpful.

Management extemely poor and not customer orientated, out of touch with cutomer service!

Absolutely terrible service. Like really bad. I requested an item transported interstate and unfortunately the store I bought it from gave me incorrect weight and dimensions after I had prepaid for the courier service. Progress couriers refused to give me a refund for the significantly smaller item even though I called within an hr to alter the booking. Further that they provided no tracking information and no tax invoice despite saying they could three times and then it never came. Also during email communication they were exceptionally rude and infact had a dig at my enquiries... highly uncalled for and unprofessional. They also outsource to Northline for interstate so try going through them direct. I'll never use them again and I highly recommend you reading this doesn't either. Zero stars

Approximate cost: $250