I recently purchased a unit from The Professionals Wellstead in WA that was an investment property for the seller.
The previous rental tenant had 2 cats that had sprayed urine throughout the unit and left claw scratches in several places. These agents did NOT notify the sellers of this and the damage caused and I found out from the sellers that the exiting tenant received their bond back. The sellers sympathised with my situation but said it was the Professional Wellstead Teams responsibility as they new nothing.
Legal Aid free advice informed me that I could engage a Lawyer to act for me but that's extremely costly. The unit was dirty and the smell of cat urine was disgusting and while I was told by Wellstead's that the carpets were cleaned twice, they couldn't care less and took no responsibility for their negligence.

The cat urine is on the blinds, carpets, walls and doorframes and has penetrated floorboards and concrete. I have replace the carpets and purchased produces to treat the extremely difficult issue of the cat urine smell and found out the cat urine has a half life of 6 years. I've had to pull up skirting and quarter rounds, throw them out and I'm still treating the concrete. Next when I can afford it, I have to replace the urine marked blinds and then will be the floorboards. The smell is dissipating somewhat with treatment but it will be ongoing for a long time and I constantly have a sore throat due to breathing in the the smell.

Wellstead's did do a small bit of spot cleaning themselves as the toilet, oven floors an other areas were also very dirty. I was informed quite dismissively that the carpets had been "cleaned twice".

In my complaint emails to Professionals Wellstead's, I had no response from Wellstead agent and from
the Wellstead Business Owner/Licensed Principal I did receive a response email stating only "Thank you, I have noted your email".

An unprofessional and negligent company.

I found this business on Word of Mouth

In my experience, this agency does not take care of your property, they allowed the tenant to have dogs at my property even though this was not allowed. They also allowed changes to my property without my knowledge or consent. When I finally decided I'd had enough I ended my management agreement and they tried to charge me to do so!. Also be very vigilant in checking trades invoices from them, they charged me much more for work than I got quotes for.

Only the Professionals Wellstead Team was willing to take on the management of a rural rental property where others turned their noses up at - they even gave up attending their own companys social event to come and personally meet with us!!