As a property manager, we have a few apartments under our management in the South West and Western Sydney suburbs that Premium Strata looks after.

My experience with them so far has been horrid.

We requested a Fob swipe / keys, and they forced me to drive in peak hour, paying toll, struggling to find parking to just pick up a set of keys because they "company policy" is not to post out keys, unless they want to.

Clearly, forcing someone to travel 2 hours, paying for toll and parking, when a simple postage would have sufficed. This is despite explicitly asking for beforehand and us offering to pay for postage.

If you are looking for a Strata company, give this one a miss. Service is subpar or abysmal. Reliability is non-existent.

This is the worst strata manager who is skillful to manipulate situation to gain extra at cost of lot owners, for example that some audit report to conceal litigation cost of which they induce OC to trap in unneccessary lawsuits in relation to building defects of our building.

You get what you pay for! We seem to pay slightly higher fees, but Premium Strata is good value- they are responsive and knowledgeable. I would recommend them to manage a building. Even if you are not on the executive committee, the strata manager will listen to you and help you in a speedy manner. I think they also have years and years of experience combined so that helps in this increasingly complex world of strata living. They don't charge by the e-mail or call or meeting- so that is good!