Purchased a pair of boots for my husband. Saved over $100. Well worth it! Why pay so much more from RM Williams for the same product.

Approximate cost: $445

Shoes delivered quickly and as advertised. Great service & price! New owners definitely did everything right by me!

Approximate cost: $450

called into the Warragul store. Small but good service. Had lots of stock and good prices. Bought a pair of comfort craftsman for $100 less then normal Very happy. Yes has got a new owner, didn't meet him.

Approximate cost: $450

Fantastic Service. Purchased two pairs of boots. One came within days and the other was custom made. They said it would take 4-6 weeks and it did. They let me know. I have heard it has recently changed hands so perhaps that is why it is better now. Highly recommend them,

Approximate cost: $900

[redacted generalisation] Ordered boots, 'yes 'rm William's have in stock, pay , oh sorry they'll be 6 week alway. Took 10 days and 6 phone calls to get my money back. Also asked about a hat on the website, not in stock so they advertise gear on their website that's not int stock.[redacted generalisations] ****DONT USE THEM

Approximate cost: $375

Ordered women's boots in my size and received a men's size (about 4 sizes too big). When I returned the boots and asked for a refund, they ignored the request and sent the original order out (after I bought the boots from the store). Finally after a month (and about 10 emails) I've received a refund. Just order straight from RM!

Approximate cost: $375

Would definitely not recommend Port Phillip, never received the full refund payment of a product I returned and its been weeks and weeks! Terrible service and have never received a return email.

Approximate cost: $60

You get what you pay for!!

I bought some RM Williams boots because they were $80.00 cheaper than the RM shop. I ordered on 25 June and chose the standard 3-4 day delivery with insurance. When the boots hadn't arrived by 3 July, I called them. They said, they'll be delivered from the factory tomorrow, sent to me on the 8 July. I said at this time they were for a birthday & absolutely had to be there by 11 July. Don't worry, they'll definitely be there by then, he said. By 8 July, still nothing, so I called again. He said he'd posted them that day, and should be with me tomorrow. I asked for the tracking number by email, no response. So I called again on 10 July. He gave me the tracking number which indicated it wasn't posted until late afternoon 8 July so there was no chance it would've been there by 9 July!! In the end the boots still hasn't arrived by 11 July so I had to run out and buy the boots from RM Williams after all!! When I asked portphillip to refund, he refused until he had the boots back!? Despite the fact I paid them for 'insurance.' I eventually sent the boots back and got the refund in my account 24 July... Almost one month after I'd originally bought them. Basically it was really, really hard work & I wish if just bought direct from RM in the first place!!

Approximate cost: $400