Port Phillip Animal Hospital

4.8
based on 45 reviews

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45 reviews about Port Phillip Animal Hospital

verified email - 22 Apr 2016

It's taken me a long time to write this because I have to let people know how wonderful and amazing the clinic is! I am a long term client and I didn't think they could get any better, but they did! 9 weeks ago I found (via the advice of Katie at the clinic to call the council)...my beautiful and much loved cat Violet badly injured. After jumping a fence to get to her with the help of my wonderful neighbor, I found myself locked in a nearby backyard with my vet sick cat. Fortunately I had my neighbor helping me, but he was on the other side of the fence. A phone call to the clinic to explain the situation to the wonderful and quick thinking vet nurse Stacey, and Dr. Matt came to where I was and I was able to hand Violet over the fence. He drove her back to the clinic . I arrived 8 minutes later, Violet was already on a drip, wrapt in blankets and I knew she was safe and was in the best hands possible with every chance of survival. It is a privilege to go to this clinic. The AMAZING care that was given by all the staff that day, and the days and weeks to follow. Dr. Craig Goode who operated on Violet that day, saved her life. I can never speak highly enough of Craig. He is a wonderful vet, passionate about animals and really cares, he is not your regular vet. He is truly dedicated and goes above and beyond every time. He is always available to take calls from stressed and upset pet owners, including after hours, and manages to keep the situation calm. Matt was AMAZING, and I will never be able to thank him enough. He kept a bad situation calm, and who else gets in their car and comes to where the injured animal is and drives it back to the clinic? He is also an incredible vet who I trust 100%. We are now 9 weeks on. Her recovery has been a process and I have no doubt if I wasn't lucky enough to have the wonderful doctors and nurses at the clinic, we wouldn't have got this far. The nursing staff that day were incredible too, the beautiful and amazing Stacey who responded so quickly to the hysterical phone call and organized matt to come and rescue Violet. Stacey is incredible, kind and caring, always with a smile on her face. Thank you Stace! Brittany was on duty on Violet's first weekend at the clinic, it was a difficult time and touch and go. When I arrived the morning after at the clinic at 9:00am, Brittany's first comment was that she had woken at 6:00am thinking she had to hurry and get to work to see how Violet was. Brittany managed a highly emotional weekend in such a kind and gentle way. We have the other nurses too, Hannah who has an incredible calm about her, and knows how to manage all types of situations, and also had a huge hand in Violet's recovery. Bruna was there for us, hand feeding Violet, making her comfortable and keeping me reassured too. Katie, thank you! Violet wouldn't be alive today if you hadn't told me to call the Council, because I wouldn't have found her. You are wonderful. Nothing is a problem for anyone in the clinic, no matter how many questions you ask or how many times you call. One more part of my happy ending is Violet has a half brother, Rupert, and the two are inseparable. I asked Craig if I could bring Rupert to stay at the clinic with Violet because he was so distressed without her and not knowing where she was. There was no hesitation from Dr. Craig and Rupert stayed for the 5 days with Violet in the clinic...this definitely helped her recovery. Seriously, who does all this? This clinic is no regular clinic, this is the closest thing you get to perfection. I have recommended so many people to the clinic, and they too think they had a good vet until they came here. Some of the recommendations live on the other side of town, and they travel to come to the clinic. There are so many other stories I could share with you, and everyone in the area thinks so highly of everyone at the clinic. I take my dogs for a walk and run into people and the conversation always turns to "what vet to you go to"? The answer is always the same.....Dr. Craig Goode and all his wonderful staff. The clinic closes at 7:00pm each night, well that doesn't happen very often, if at all, they are always taking a late call/seeing a sick pet, again nothing is a problem and they are always there to help. They are also open on the weekends for a period of time. You feel safe when you are at the clinic, because they are the BEST!!! I am eternally grateful and I will never be able to thank everyone at the clinic enough. If you love your pet this is the clinic for them....it is an absolutely pleasure and privilege to have these wonderful doctors and nurses looking after your pet/s. Thank you to you all!

verified email - 04 Mar 2016

Our French Bulldog Link loves the team here, even after multiple surgeries and visits he still gets excited to visit. Craig and his team are highly skilled, researched on the latest technologies and above all they genuinely care about both the animals and their families. We would never trust anyone else with our pets. Thanks Port Phillip Animal Hospital, we love you!

verified email - 25 Jan 2016

I've lived in Melbourne for 15 years and finally I've found vets like I had in Tasmania. Never try to sell you anything that isn't needed and genuinely care about your animal and their well-being. Nice people to boot.

verified email - 04 Dec 2015

Moved down to Melbourne and didn't know which vet to visit. Found the Port Philip Animal Hospital online. It is a great clinic with awesome doctor, Craig. Very friendly and answered all our questions patiently. He took great care of our puppy. Will keep taking our dog here.

verified email - 18 Aug 2015

Our almost 13 yo Lab (first child) come home today after having a cancerous tumour out of his neck. I cannot speak highly enough of Craig and his team for getting Nelson back to us today. I have only known Craig for one week and wish I could tell all pet owners to make him their Vet. Having animals my whole life I have never come across a Vet who cares as much as Craig.

verified email - 17 Jul 2015

They were very caring and responsive to an injured cat that we found by the road and needed attention straight away. We had to drop off in the early hours of the morning on the way in to work. Called the 24 hours line and called back in minutes. Thanks Craig and the team.

verified email - 24 Feb 2015

My 5 year old Labrador had been chronically vomiting for about 4 months and unable to pin down a diagnosis. Craig recently agreed to a full work up (ultrasound and endoscopy) to determine the cause. I dreaded that it was a cancer of some sort. Craig rang me to say that Kayla had swallowed some mass of material and it could not be endoscopically removed so she would need surgery. Craig and all the staff pulled her through with flying colours and after 24 hours she has showed signs of recovery that one would not expect. Thank you to all at Port Phillip Animal Hospital

We loved looking after Kayla and we are so happy to find what has been causing the problem. She is so beautiful!!!

16 Dec 2014

I originally took my kitten, now cat, to another vet in the area and the vet there was very rude and abrupt. I was shocked, especially with a cute kitten in tow (who doesn't love kittens?!). Anyway, I went to port phillip animal hospital for her second visit and have never looked back. The staff there are always lovely, welcoming and the vets really care for your pets and listen carefully to any worries or queries you may have. I have seen a few different vets here and they are always great. I will always take my pets here!!

Thank you for your kind words. We do LOVE kittens (and all other animals) and would be thrilled to see you any time. Merry Xmas.

verified email - 14 Jul 2014

Always wonderful service and expert advice. Highly recommend.

16 Jun 2014

I find the staff caring, and proficient, with the clinic being a community atmosphere. Most of the vets own the business, so they are proactive, warm, and with their hearts towards our companion animals.
Reasonably priced too!

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