Called into Petbarn Mornington to buy some cat litter and dog food.
Had some excellent service from Bailey who went over and above to help me. I left the store very happy after this positive experience.
Thanks Bailey
Regards
Jeanette

I originally went into this store for food for my guinea pigs (priced on the high side) but while I was there I decided to finally buy the fantail guppies I had been thinking about getting for years. I explained to the assistant that i was a complete novice when it came to tropical fish and would need to buy everything from a tank, filter, heater thru to fish. I told her how many fish I wanted and then left it with her to recommended what would be best. I bought all the tank stuff, plus water conditioner, pebbles, fish food etc. etc. All up it was close to $200. When I went back 2 days later to chose my fish (after letting the tank settle for 48 hrs), I was served by another person. When I indicated how many fish I wanted she said that I really couldn't have that number of fish in the tank I had bought! This was after clearly telling the first assistant EXACTLY what I wanted to put in the tank so I was stuck with either buying another tank ($100) and starting all over again or just having less fish. I explained that I was directed to buy this exact set up just 2 days before but was only met with blank stares and a shoulder shrug. Since I had my 6y/o with me and she had been patiently waiting the last 2 days for 'her' fish, I decided to just stick with what we had & we settled for 3 less fish (down to 7 from the original 10 we wanted). After getting the fish home and settling them in, 2 days later we found one dead fish, which I took back to the store and they replaced. 6 days after that, another dead fish (which I had to hide from my 6y/o who was already upset from losing 1 fish!)They have a 7 day replacement policy and this was already day 8 and at this point I was getting kind of over the whole fish experience so I didn't take this one back to them. We cleaned the tank, added the water stuff, feed the fish as instructed and 4 days later...another dead fish!!!! That was now 3 out of 7, admittedly they weren't expensive or hard to replace but that's not really the point, nearly 50% dead in under a month. Distressing for my kids, frustrating for me and after the initial bad advice, also the last straw for me. I have since replaced 2 fish from another store and now 3 months later they are all thriving and even having babies. I have no idea what was wrong with the first fish we got but I think that losing nearly 50% is beyond just 'bad luck' or 'shock' and I am also still annoyed to have ended up with a tank that was never going to be able to hold the number of fish we originally wanted. I now get all my fish/supplies from an aquarium, which I probably should have done in the first place!