Paul has done work on unit about 3 or 4 times in the last year and a half. He's fixed our shower, toilet and gas lines.
He's really reliable, punctual and has even visited the unit once at 7pm because neither my flatmate or I could be there at any other time. He's easy to get in contact with and on the rare occasion that he misses a call he calls back asap.
He does very thorough work and explains to us exactly what the problem is and how he's repairing it, in terms we can understand.
He's a friendly and trustworthy person too. I would feel 100% comfortable in leaving a key for him to do a repair if neither my flatmate or I could be home at a convenient time.
His rates are more than reasonable too. I would recommend Paul to anyone in the area who needs a good plumber.