Terrible company as all other reviews state. No contact and can't even enter a contact phone number correctly. Why on earth would I trust them to repair my goods. Samsung need a better contractor in Newcastle.

I have a sharpe microwave that was one week out of warranty when it failed. I contacted Sharpe who agreed that they would cover the repair and asked me to take it to Custom Electronics for repair. I was instructed when I delivered it to have the repairer contact Sharpe who would authorise the repair. When I entered the shop alarm bells sounded.I was greeted with wall to wall junk with no room to put my appliance on the counter.The guy politely advised me they would not contact Sharpe. I tried to contact Sharpe myself but as it was late Friday 12/01/18 I had trouble getting through.I asked if I could leave the appliance there and call them Monday with an authorisation number,no deal you have to take it away and bring it back when you get the number or pay $99.00.Inexplained to the guy that I lived 35 minutes away but made no difference.I took the appliance outside and tried again to contact Sharpe who gave me a number.I carried the appliance back into the store only to be told the number was incorrect and I had to take the appliance away again.They again refused to make the call to Sharpe.I called Sharpe again and had them call the so called service agent.I now had authority to leave it for repair.Several weeks went by with no call so I called 06/02/18 only to be told my appliance had been ready for some time.I picked it up on 07/02/18 never to darken their doors again.They have no understanding of customer service or how to treat people with respect,the place still looked like a unorganised dump.If I had read the other reviews before I dropped off my appliance I would have thought they were a bunch of wingers,after going through the same experience I can only agree.Do yourself a favour and find another repairer who can offer some old fashion customer service.

[Redacted due to offensive language]
I took my sony Bravia Television in for repair under warranty as instructed by Bing Lee Gateshead. I was concerned when I walked in and the reception was covered in boxes and the receptionist spent ten minutes on the phone and when he got off decided to talk to the delivery guy that walked in after me for 5 more minuted before dealing with me. I called a week later to ask how it was progressing and received a few more questions about the issue. then a few days later I was told that they could not see any problem and as such they were going to charge me $99.00 when I reminded them that it was under warranty they said they had not found a fault and so I had to pay $99.00. They asked for more time to see if they could see the fault. After about a month and multiple calls where their technician was sick, etc. They are now refusing to return my TV unless I pay the $99.00. Do not deal with these [Redacted due to offensive language].

Approximate cost: $600

No, not at all happy. I was dubious as soon as i walked in. Even though this was the place the Phillips (for Saeco) preferred repairer, their office looked dirty, unorganized, and very unprofessional. When I came in, the receptionist did not even recognize me admittedly, as he was on the phone. Despite standing within a meter of him for more than 10 minutes, he still didn't pause for even 3 secs to say "I'll be with you in just a moment". The first thing this person asked me for was my credit card - they wanted $99 before they even spoke to me. When I had finally booked my coffee machine in for repair, she had no idea how long it would take, who would be in contact with me, or an approximate cost. She just said, "wait for a call". That was 15th August - it's now 4th Oct, and I still have no idea when or if my machine will ever be fixed. And if they come back to me now and say that it is repaired, how much it will cost and was it ever worth it.

My advice is, do not ever in you wildest dreams, ever, ever take your equipment into Newcastle Custom Electronics for repair. They are disorganized, under-resourced, un-professional, and have no idea about customer service.

The worst thing is, Phillips appointed this group as their preferred repairer - maybe the cheapest quote, but I don't know. When I high-lighted their inadequacy to their Customer Care Division, they were very polite and supportive, but totally useless in getting Newcastle Custom Electronics to do anything different to what they weren't doing already.

For those of you that have your items in repair with Newcastle Custom Electronics now, good luck. However, if you have had a similar experience to me, say something so they either lift their game or get shut down. Really, please - don't sit back, do something about it.

Approximate cost: $500

I reproduce here the text from my official complaint to The Office of Fair Trading.
"I bought a Samsung home theatre system from The Good Guys Kotara on the 15/11/11. The unit developed 2 faults after 28 days. We fell outside of the Good Guys 21 day return policy and we were advised we would have to take it to warranty repair.
Although upset, we followed due process, and delivered the unit to the Samsung nominated service company, Newcastle Custom Electronics on 20/12/11. I was told I would be contacted on 23/12/11 to be advised as to repair schedule. I received no call.
I called January 3rd or 4th and was told they were waiting on 2 parts to be delivered. I asked if they could give me a date at which the unit would be ready and was told they could make an estimation, but that this process would take a few days.
My wife called back the following week and was told delivery of the parts would be on 21/1/12. The service could take an extra week. At this stage the unit had been with NCE for 5 weeks.
Unhappy with the length of time of the repair my wife contacted the vendor (Good Guys) and asked if they could assist us to resolve the matter. A manager advised 4 weeks was a reasonable length of time to fix the unit, but should it drag on any longer we should contact the resolutions department at Samsung.
I called NCE on 18/1/12, and was told they were still waiting on one part. They were rude and dismissive. I called again on 20/1/12, to be told that I had already been informed that the part would not be in until the 21/1/12 and I should be more patient. I contacted Samsung to complain about my issues. Samsung gave me a reference number to give to NCE for the resolutions department. I called NCE back. At this point I was told that the unit was ready. I picked it up on 23/1/12. The unit worked for an hour before the same fault occurred. I called NCE and told them what had happened and returned it on 27/1/12.
My wife rang The Office of Fair Trading on 31/1/12 to find out what our options were, and was told that we were eligible to receive a refund or replacement on the goods. She then contacted Good guys. A manager advised he would be happy to replace the unit.
At the same time I called NCE, and after a tense conversation with a rude person, it was implied that I had not followed setup instructions. I was told that I was liable for a “no fault fee” of $61.00. I refused to pay this as it is my understanding that the unit is still under warranty, and that all their protestations of “no fault”, didn't change the fact that it didn't work when it was at my house.
8 weeks later and we are still without a Home Theatre which we purchased in November 2011. We are not happy with NCE's behavior, professional conduct or service, and furthermore they are stopping us from getting a replacement by demanding payment for which we believe we are not liable.
In the last few days I have heard 3 separate stories (not counting the other reviews here) as bad or worse than my experience. One of these involved legal action. I cannot verify the veracity of these stories.
In short, DO NOT deal with this company. Ever. If your equipment manufacturer or Vendor recommends them, demand an alternate service provider.

Approximate cost: $N/A

They have a slow response to any questions Never phone back making excuses for all then after 4 weeks ell you our tv is totally broken have to get a new one its only 3 years old

We were sent to Newcastle Custom Electronics twice. The first time when our new remote onour stereo wasnt working. They told us there was nothing wrong and made us pay $60 even tho it was brand new and under warranty. The second time (which consisted of going back 3 times) was when our new video camera was faulty. They had 3 chances to fix it and by the last time they completely screwed it. Ended up taking it somewhere else with the warranty because we just didnt trust them anymore.