By far my favorite Chinese restaurant to eat at. The prices are good for the quality of food you get. Very fast service with good waiting staff, great atmosphere and fantastic food. Definitely go there to grab a bite.

Was quite busy when we went here, had a table cleared for us pretty quickly but it wasn't wiped down.
After waiting about 15-20 minutes and trying multiple times to get the attention of a waiter, we were able to order from an unhappy looking waiter.
The waiting time for the food was reasonable- about 10 minutes.
Food was delicious, full of flavour and meals were a generous size.
Apart from the staff, we will definitely go back again.

Okay so, New Shanghai's food is quite nice, and affordable, However, the service is terrible! long waits (40+ mins) and they seem to overbook. The foos is great, but not worth that kind of wait, the workers are rude when you ask how much longer (even though you'd been waiting about an hour!)!
Although I really enjoy the food, I will think twice about visiting again due to the wait, and rudeness.

Approximate cost: $14

So been to a quite a few chinese restaurants in my time and this place does my head in.

Food: Great! While not the best ive had, it is good (as long as you dont know what real shanghai food is)

Service: SHOCKING!

I have been to the Ashfield and Eastwood restaurants, and it has always taken ages to get served, and then there is such an unnecessary delay for the food. I guess what keeps me going back and putting up with it is that the dumplings are good. until i went to their.....

CHARLESTOWN (newcastle) restaurant. This place looked promising. surrounded by other restaurants in a nice piazza style area of charlestown square. Theres a couple of ladies making dumplings in the window.

So this time i thought id get a takeaway. Called up and went down to pick up. Got to there and was asked to pay for it. Sat down, played with my phone..... After about 45 mins i observed a few tables complaining about delays with their food. one table after waiting 40mins had to take it away, and there were definitely several unhappy patrons. I thought id give them the benefit of the doubt and waited...... still nothing. after 1hr 15mins i took it upon myself to look in the takeaway bag that was sitting on the counter since i got there... Surprise surprise it was half of my order!

As you can guess i was well over it, so i asked for a refund..... After a lengthy and heated discussion, the manager's resolution was:

- wait a little longer or
- to take the food that had been sitting there for over 45mins and get a refund for the other half of the food that had not been made!!!!

i had to argue with the manager infront of a busy restaurant and almost open the till myself to get my money back!!

Needless to say i wont ever go there (or to any other new shanghai restaurants) EVER again!

Well it wasnt all that bad.... After that i went a few doors down to Grilld burgers and had the best chicken and brie burger ive ever had!

Approximate cost: $16