Great customer service. I bought an item from NBS and then sent the NBS a enquiry about delivery times. They made sure to respond promptly and chase my order up

Would not reccommend. Their bags look good and have some good features. However the quality of the bags are poor based on my experience. The zips on my bag lasted 6 months after only infrequent use. 2 of the main zips on my bag broke. When I asked for a replacement they said no. They said they could repair the bag if I paid postage both ways. Very poor customer service- rude and not accomodating at all. Wouldn't shop here again and wouldn't trust any repairs.
I left a balanced review on their website noting both the positives and negatives of the bag and they haven't published it. I think that could be why most of their products have no reviews.

Approximate cost: $120