16 reviews about more telecom

verified email - 08 Sep 2017

I did have problem and now is all soughted, thanks so much for all your help, very satisfied . the accounts team are the best

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rosiew401 08 Sep 2017

account 18775 don't give me excuses, we have believed what we were told

rosiew401 08 Sep 2017

you said you would get back to me after you looked over account, nothing as yet

rosiew401 08 Sep 2017

finally have been helped and I am very satisfied with the service, thankyou so much for soughting it all out michael

06 Feb 2016

Best telco out there. The team on the phone always answer super quick and just get things done. Highly recommended

Anonymous
05 Jan 2016

Was with More telecom when I operated a business in Australia. After moving overseas I now realise how lucky I was to deal with these guys. They made it easy to get phones up and running quickly and provided quality advice on what to do and when.

when we re-open in australia next year we'll be back.

verified email - 27 Nov 2015

Top marks for these guys. I have SHDSL fibre service with them and a business grade VOIP phone system. Couldn't have asked for a better more friendly team. Other companies said that they couldn't get a business grade internet service in, and these guys persevered and worked their magic. Really happy with More Telecom. Thanks.

verified email - 22 Oct 2015

don't know what this guy or gal is on about below. the guys at more telecom have been great to me. especially mike and canyl who have always been really patient with me when i need extra help on my computer. its not really even there job to help me with some of the stuff theyve helped me with but its great that they are always happy to help me anyway. wont ever leave more telecom and will keep my business phones with them for ever. cheers guys

more telecom 27 Oct 2015

Hi Ted, thanks for the great feedback. The team will be very happy to hear that you appreciate them going the extra mile to help you on your computer. We look forward to servicing your telephone and Internet services for years to come.

Anonymous
05 Sep 2015

The issues begin when you're first approached to sign up with their NBN broadband by an attractive male foreigner. False promises and imaginary plans are delivered in exchange for a signed contract which you're advised you don't have to read, apparently you'll receive your contract in the mail but that wont happen.
When you realise a $50 a month - month to month contract doesn't exist you may decide to just cop it. When you still haven't received your promised modem after 2 weeks (even though you were promised 3 business days) you may decide to give them a call. I advise against this. When you finally get your modem you are offered no support with setting it up, just jargon, a derogatory and condensing phone manner who has no patience. when you finally connect to the internet you'll have no use for it as it drops out constantly. Again, avoid calling technical support because you'll end up in tears after being told "well what would you like me to do about it" or "there's nothing wrong with your internet". Even two of the owners are condescending and unhelpful. I cannot warn you enough against this Telco provider. DO NOT SIGN UP! You don't receive the internet connection/speed you pay for, your calls are never returned and they'll hang up on you.

BEWARE

more telecom 05 Oct 2015

Hi Anonymous reviewer,
We am extremely surprised to hear your comments and sorry to see that you are not on here giving us a glowing review. We would greatly appreciate the time to understand your complaint in more detail as after consultation with our customer service manager they are unable to recall the reported problems that you describe. We find that customers moving to the nbn report a very stable connection and improved speeds compared to ADSL.

I am sorry to hear that your nbn router took longer than expected to arrive. We usually only send these out after a successfully installation by the nbn installers so perhaps this caused the router to take longer than you expected to arrive.

We value customer feedback strongly and a bad review like this is extremely rare. Please take the time to report your feedback to our Member Support team using the following email address: [email protected]. If there was anything that was not explained correctly during the sales process we would like the opportunity to correct this immediately. We answer calls to our Member Support team quickly and deal with enquiries promptly so you can always call us on 1800 733368.

We look forward to resolving your complaint.

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