3 reviews about Medibank Health Solutions

verified email - 11 May 2013

I had a full medical exam undertaken here for a Canadian visa. I'm not sure what the going price is for a full medical exam but I have to say it is not cheap! On the morning of my exam, (which was on a Monday morning) the waiting room looked very similar to the RTA on a Saturday morning, it was full, with practically all seats taken. The nurses, pathologists, radiologists, etc undertaking the exams and taking samples needed were friendly enough and efficient. The doctor that I had was very professional, thorough and friendly. Considering the number of people waiting to have their own tests etc done, I was glad that my full exam took less than 3 hours, which is the expected time that they tell you when you make a booking. My only complaint (if any) is about the lady that processed my paperwork at reception. I felt she was a bit disorganised and a bit flustered. She told me that I hadn't brought enough photos for the paperwork but I informed her that I had actually brought in one extra photo more than the amount listed on their website. She tried to insist that I was wrong about the website, but then when I showed her a print out of the info I had taken from their website, she was stumped and didn't know what to say, not even an apology. Despite this though, I think overall the services provided by the majority is satisfactory and efficient.

itgirl41 12 May 2013

A lot of medical receptionists seem to lack customer service skills. I have encountered rude receptionists a number of times. You'd think good customer service would be an absolute job requirement for that role.

verified email - 18 Nov 2011

It is very good health fund
but the thing is we hardly use this fund
but we are paying high premium

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