I rang to order some flowers for a friend who had had a baby in the hospital. I rang at 8.30am. After going through the details with the lady on the phone she didn't ask how much I wanted to spend she just said so you want them to be about $100. I said no probably half of that, she said well for the quality I make how about we say $60. I agreed to that. She said they would be delivered at 2.30pm that afternoon. The day after my friend was moved to the Sofitel and rang me the following day to say thanks for the flowers they were delievered to the Sofitel that night. That was a day and a half after they were supposed to be delivered. Lets just say I was not happy. She said the flowers were nothing special and were something you could probably put together yourself.