Some years ago, I had a necklace on layby worth a couple of hundred dollars that I completely forgot about and many months later I was surprised that Maria's contacted me. They could have easily kept my money and product which they were entitled to do. You can't beat good service like that! Thankyou Maria's!

In February 2024 my husband purchased from Maria's Fine Gifts and Jewellery a gold necklace as a surprise anniversary gift. Unfortunately, it wasnt too my taste and today 8 months later, i returned it to Giovanni explaining my dilemma and he was happy to give me a gift voucher for the same amount of $400. I have been shopping at Marias for over 35 years and each time i arrive, the customer service and super friendly family atmosphere is a wonderful experience,. Giovanni, Maria and now their daughter Francesca run a business unsurpassed in todays world. I would highly recommend this jewellery and gift shop should anyone want the "old fashioned" customer service that used to be such a delightful experience.

Recently had new watch battery at this store. Lady demanded fee of $50-00 as my watch was 'different and difficult' - previous battery replacement was $30-00 and I have called 3 other jewellery stores in close-by suburbs - average cost is $27-50. Recommend not a place to visit for watch battery replacement - outrageous price! - I will not return!

Approximate cost: $49

Went to look at a new wedding band, had to wait ages for service while she was serving another customer but didn't even bother to acknowledge we were there and at least say she be with us in a moment. Just before we walked out we got served. Even though she was very pushy about it we decided to go with one of the rings but I had my concerns. Having high blood pressure my finger has swollen since I got married and had to get my old ring off first before we could size it. She said about cutting it off but I did not trust her to do that plus I didn't want to. Eventually we finally agreed to lay by it and come back within the week after I get my ring off with ice and soap at home, to get a size but she still put a size on the form which we kept dying not to. So we had to insist on putting a question mark next to it as the size she put was the size I currently have which is too small now. A few days later we get a call that they've already resized it and when being told they weren't supposed to do that yet he hung up.
So we went in there to speak to them in person. All we got was lies about sizing my finger which she never did at all cause I still had my old ring on. Then it changed to something about sending me to some place for a proper size which is another complete lie. Then she said about fixing it and I asked how seen as they've already cut it down. They want to put the gold back on, now if you know anything about gold it compromises the integrity of the gold and makes it weak in the areas it's been put back on. Then she finally brought out the sizing rings but refused to let me try on the size I wanted to and got me to try one that's two times the size of my original ring. I wanted it smaller so that once I get my blood pressure down my fingers will go down again but still wanted a bit bigger then my old one. So I said because they resized it when they weren't supposed to and because she wouldn't let me try the size I wanted that we just want our money back seen as they've stuffed the ring. She tried to say they didn't have the money in the register, which is strange for a jewellery place, and then claimed she couldn't refund via eftpos how the deposit was paid in the first place. Then advised for us to come back in two days when her husband was there. After ringing fair trading and speaking to centre management we thought we'd advise her of what we did and that we expect the money when we come back which she argued with us and became very stand offish especially when I mentioned that she shouldn't be working in retail if she doesn't know how to do a simple refund with eftpos. Today when we went back her husband was there and when we said we came to get our money back he said he wasn't going to give it back in such a rude and trying to be intimidating way. Now they did wrong and we were not standing for this so ended up in another argument with him yelling at me about the way I speak to people but like I said to him he's speaking to me that way first so he can't speak. He threatened to call the cops but changed his mind after I said for him to go ahead so we can have a nice chat about the con they pulled on us. All we wanted was our money back and that would be it but they tried everything to make us buy a ring that they resized when they shouldn't have which is too small. The lay by slip isn't even a proper lay by slip to begin with. Other jewellery places even said they are not allowed to send a ring for resizing until its been fully paid off and that she never should have written down the size on the form (one even suggesting it's illegal) seen as it was a lay by. [redacted generalisation]. My advice do not go there at all it's not worth the drama, [redacted generalisation].

Maria still works in this store and offers great, friendly genuine service. There is a great range of jewellery and gifts as well. I purchased a rose gold watch and it was onspecial so I got another 20% off the already good price. It was cheaper here than anywhere else that I had looked and I had searched hi and low.

Approximate cost: $200 for rose gold watch