1 review about Leon Kennedy Removals

verified email - 03 Jul 2019

After talking my ear off telling me how great his company was, an old fashioned family owned company, not like all those cowboys out there, I was quoted $170 per hr for 3 men & I thought that would cut down on loading time, no mention of travelling time so I gave him the job for moving my whole house of furniture.
The positives: he gave us free wrapping paper, packaging tape & loaned us 40 boxes for free, which were collected three weeks later and they didn't break anything, that’s all the positives.
On the day the large truck arrived around 10 am with one fellow in his late 40's & another fellow who looked closer to 80 years old, which did not instil me with a lot of confidence. But hey I'm happy to give them the benefit of the doubt.
The two fellows in the first truck started loading slowly, due to one of them being quite a lot older
My son got quite worried and proceeded to give them a hand as he knew this would be a long day.
Leon himself arrived about 40 mins later in another large truck and he was also closer to 80 and not all that fit either. He bought the extra truck as he was worried everything wouldn’t fit in the first truck (I think it would have) but I didn’t want two trips to be made. Obviously there was a bit of conflict between him and the crew in the other truck about loading etc, to the stage where there was a wonderful stand up, foul mouthed argument in my driveway, what a nice touch. Thankfully I had to leave son & hubby as the Telstra tech needed me at our destination, and Leon bailed me up and asked about a cup of tea, he’d basically only just arrived? I said sorry not at this end, and left.
Essentially there were the equivalent of 1 & 3/4 men not really the promised 3, and my son did a lot of assisting knowing this would hopefully save us time and money.
As we are extremely well organised (& have been told by many moving firms we are a removalist's dream client) we are veteran movers. I figured with three men it would take two hours to load two to unload and one hour travelling to new address total 5 hours and I allowed 6 hours @ $170 per hour $1020. Now they don’t use EFTPOS cash or personal cheque only. I don’t have a cheque book so I had $1100 cash
The total charged was 7 hours plus travelling time to and from their depot a total $1275, luckily we had enough between the family, as I was just glad to see the back of the lot of them at the end of the day. I doubt if they will even see this review as they don’t use digital media much. I just want to warn others that as a veteran of over 10 house moves this is one of the two worst I have made.

Approximate cost: $1275

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