This review is based on 3 visits with purchases.

I exchanged a faulty GPS from another store but had to pick it up from this store because of low stocks. Ok, that was fine & I picked up what I needed plus some DVDs for the kids.

Within 2 months the GPS started doing weird things like telling me to drive thru Hyde Park or Sydney Harbour (I'm like woah.. my cars' a good one but it doesn't swim or go on picnics!!!!!)

So back to the store I go & they say ok, we can exchange it for you (I had the anti-lemon/extended warranty too). I'm happy until the department semi-manager comes out & says they don't have this model because its been recalled and then she just walks off! So I'm like... nup this isn't good enough.
I ask for the store manager & after 15 mins or more he finally showed his face & repeated same old, same old. I said that's unacceptable - I expected a replacement & I wasn't going to leave until I had what I paid for... a working GPS.

Because I was going overseas I had no choice but to accept an upgrade of my model that had been returned by a customer who wanted another brand instead.
I said when I return from overseas I would expect a new one & was promised it would be waiting for me.

So yesterday I went in to pick it up only to find it had been sold & conveniently that manager had left without recording the specifics of this issue (or so they claimed)!!!!!!
Not happy Jan!!!!
So I had to go thru all the explanation & why I wasn't happy with the product.. rah, rah, rah x2 to get the reply 'all we can do is send it in for a repair'. This was said in a rather smarmy attitude to which I said "did I treat you or talk to you rudely?" to which he said "no" & I said "well don't treat me like that, I want to speak to the store manager, now please".

After what seemed like an eternity, the store manager appeared & repeated the same. Again, I said it wasn't good enough, so he went out back to speak to the area manager & as a result they ordered me an upgraded unit at no extra cost. I asked if it could be in store before next Wednesday (this all happened on a Thursday night) & was promised it would.
I was happy & the store manager turned out to be lovely.

About 2 hours later I got a call telling me they had gone to the other store to get my GPS & it was available to pick-up!!! I was stunned but happy.

The moral of the story is to be polite & persistent. In the end I received good service but only after having to return the GPS 5 times. Hopefully the 6th model will work.

Approximate cost: $9.95 - $3,000