The hoyts cinemas at Chadstone are a comfortable cinema experience. They have comfortable seats, massive screens. The experience is always pleasant no matter what movie! While it is a couple of dollars more expensive than other cinemas it is 10X the better experience

Approximate cost: $16

I love the cinema no matter what- but when I was interstate recently and visited this Hoyts it was a really great experience. It was even better because I had been shopping all day at Chadstone's and then I went to the cinema that evening. Everything was clean, neat and the staff were friendly. I would recommend to others.

Not that great. Big multiplex, but low on service, all counters do not operate on the busiest times i.e. fridays and saturdays. night shows are not very clean. small and inadequate bathrooms on the lower floor.

Approximate cost: $16.50

Very large cinema complex but during the night session, lines can be quite long. Generally very good but I had 1 bad experience. During a day session, I arrived 15 minutes before the movie's starting time, but there was only 1 person at the ticket counter and it seemed they didn't really know what they were doing so we ended up getting our tickets about 15minutes after the movie had started. I was rather annoyed but didn't get any reimbursements.

We pre-booked tickets for La Premier. We arrived 10 minutes before the film to collect them from the La Premier queue but didn't get them until 5 minutes after the film had started. When we got to the lounge we had to wait for the bar staff to check the tickets, then go back and wait again to get cups for the drink bar. By the time we got to our seats (in the dark and not an usher in sight) the movie had started.
The lights in the seats were very bright, and staff were coming and going throughout the movie delivering food.
We used to love La Premier for special occasions or long movies, but after that experience (they are now sponsored by Vodafone - not sure if the change in service levels ties in with that) we're not likely to return.

Approximate cost: $27

Hoyts cinemas had good customer service alothough we were overcharged at the candy bar. Staff acted proffessionally and cinemas were clean at all times. Overall, we had a quite good experience and will return in the future for more fantastic blockbuster films.

Approximate cost: $15

This is one of our favourite cinemas because it's within the wonderful Chadstone Shopping Centre. It makes for a wonderful experience to first shop, eat then have a night out at the movies.

I once accidentally took a voucher from another cinema and the manager kindly honoured it. You can't beat service like that.

I made a mistake with the booking for the entire family and they respected my claims and changed the tickets although it was after 45 minutes from purchase time, and their policy is to replace only 20 minutes after purchase time. We managed to see the movie after all.

Approximate cost: $45

Cinema experience is great, and snack bar is massive. However upon requesting seats at back of cinema and being told that is what we were given, upon entering the cinema we were in the first row...not impressed at that type of service. Prices are also kind of expensive, even the student discount was not impressive.

Approximate cost: $15

Facilities are above par, yet hoyts chadstone brings nothing particularly unique to the cinema plateau. 'Tight arse Tuesdays' are a good find, but then again, is something offered by many others in the business. La Premier is worth it, though, if you're upto it, where seating is considerably larger and certainly more comfortable. Food Bars tend to become busy quickly and are often under-staffed, and often toilets can become ridiculously full post-films.