8 reviews about HotelClub

verified email - 03 Mar 2013

This site does have the lowest prices but if you encounter any problems customer service is nn existent and they are all based in the phillipines which makes it harder. My flights were cancelled due to flooding at my destination and I was unable to get to any of the hotels booked. They didn't care and avoided emails. One of the people from the phillipines laughed about the flooding. I understand they don't know what happens in Australia due to being overseas but they should not advertise like they are in Australia. I finally had to call in a dispute resolution service to get my refund. Very stressful and not worth it in the end. If problems with your destination arise you will get no help. But again, cheapest prices but risky...

lucy91 03 Mar 2013

Thanks for that review. I usually book with expedia or zuji, luckily I've never had any cancellations, but that sounds like terrible customer service.

itgirl41 03 Mar 2013

Always puts me off a business when I hear about poor customer service like this.

feigyg 27 May 2013

Thank you for the warning will avoid this website.

verified email - 04 Mar 2012

Have booked my honeymoon accommodation in America from this website! Loved the member benefits. Quick, easy and cheap!

Anonymous
verified email - 30 Sep 2010

Great website for on line booking of accommodation. Prices are really good and the variety of locations is amazing. Always will book accommodation at hotel club. Becoming a member gives you even more!!! Perfect

verified email - 27 Mar 2010

I have used this site many times to book accommodation in Australia and around the world. They provide details of each hotel and their rooms as well as helpful user reviews. Prices are always good.

Anonymous
verified email - 21 Oct 2009

i usually use this site for my accomadation bookings, they seem to have good prices for hotels and hostels around the world. you also get points for booking with them, which you can use towards your next booking for a discount.

verified email - 26 Aug 2009

This was another website to look up discounted rates for accomodation. I found there were a lot of options at varied prices which was great. What I found that was really different from other sites like this was, there was actually a telephone number you could ring and have people confirm any additional questions etc you may have. we were travelling with 2 kids, including an infant so we needed to confirm things like "can you take your own port a cot"etc..

verified email - 30 May 2009

this is a great website for booking accomodation australiawide at some great prices. it is very easy to use and has plenty of details on the hotels listed on the site.

Approximate cost: $0

verified email - 03 Sep 2008

One of the cheaper hotel reservation websites around. It gives you the prices straight up including all taxes and charges so you don't have to guess. Generally cheap with overseas destinations but not the cheapest. Does have a good and honest rewards program.

Write a review

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account