After being in lockdown for 8 months I decided to treat myself to a cut and blow wave.My sister was getting her hair coloured so I decided to meet up with her and get mine cut. I live in regional Vic so it was a 3 hour round trip.
When I got to the salon , the hairdresser asked me what i had in mind. I showed her a picture. My hair was long past my bra strap all one length.

I asked for a medium length textured cut and style. After washing my hair i showed her the picture again to make sure she knew how i wanted it cut. I told her verbatim "do not cut my hair into a bob" as this is what happened to me a couple of years ago when i last had my hair cut.
At no time did she ask me or show me what length she was cutting. My sister saw her make the first cut and commented on how short it was...
When she came around to the front she cut my hair on a concave, and at the stage stage i thought, "she has cut it into a bob".. i requested medium length hair to sit just below the shoulder. She cut my hair 3 inches too short and just to the length of my chin, into a bob... She then said she couldn't layer it as it was too short and she said sorry.. She then proceeded to finger dry it. No styling added at all. I was furious.I put my hair into a tiny scraggly ponytail and went to sit with my sister and told her how upset i was.. There were a few customers around who were shocked at how bad my hair was. They offered me a free treatment in leu of the mistake but made me pay for the cut and finger dry. I told the receptionist i was not happy and she laughed it off and said "it will grow" ..My hair looked like it was cut by a 1st year apprentice with no clue. I did not cause a scene at the salon but emailed them later on when i got home and requested a refund. They out right refused and said it is not their policy but would like me to come back to have another hairdresser fix my hair.
I told them no unless they plan on putting extensions in my hair but no one was going to cut it..
I emailed them again a few days later and still got told no refund.
I disputed the transaction and got my money back through my bank.. How is the salon award winning? What hairdresser has won awards as it definitely wasn't the one who cut my hair off. If that was my salon that hairdresser would be looking for another job.. The attitude of the receptionist was beyond disgraceful, she should not be working in customer service at all.

Approximate cost: $112

I had a fantastic cut there a couple of weeks ago by Pitsi. I have never received so many positive comments about my hair. I also had the most relaxing facial with Lauren.

I had a really good cut here recently. The hairdresser took the time to talk to me and find out exactly what I wanted and did a great job. The blow dry was quick and exactly what I had envisioned when I walked in. The receptionist wasn't so friendly but that seems to be the case in every hair salon! Really good service and I'll be back.

Excellent hairdressers, but don't bother with the waxing. The worst eyebrow wax I have ever had. I could have done a better job at home with the tweezers. Seriously.