15 reviews about Handy Imports

verified email - 30 May 2022

Worst business ever, not recommend for buying items here. The business just simply canceled order without notice. Bullshit company. Get away from them.

verified email - 20 Jan 2022

This company have the worst customer Service I ever seen before. I purchase a thousand from them, but just asking for the Tax invoice or receipt and they said that they don't have it.
they even don't sent me all the part come with the item to install it, and then I have to purchase somewhere else to install.

Anonymous
18 Oct 2020

Best prices on all commercial catering equipment. A showroom bigger than bunnings.

Approximate cost: $7000

verified email - 26 Aug 2020

I dont recomend this business to Even My Enemies
I ordered & paid for in stock goods from the website inc the Freight Quoted
as they did not have 1 item in stock as ADVERTISED They decided that they wanted to increase the Freight they Quoted by $600 dollars to cover additional costs & I said no
They offered replacement units from a different supplier then expected me toPay the extra Retail Price difference & extra shipping
They also removed the items from the website

Then told me the order was being cancelled & a refund would be done

These people FAIL to have correct Stock lists & expect you to ware the consiquences

Aust Law has Penalties for Missrepresentation & FALSE Advertising
BE AWARE When its Not convenient for THEM
Not the best prices & need to Pick up their game in not so good times
Handy Imports just Lost a Commercial customer for Good

MISLEADING & UNRELIABLE
Refunded & expect me to ware the fee for it

Approximate cost: $380000

verified email - 22 Jul 2020

Absolutely disgusting service. We wanted to buy a freezer and we paid a deposit of $200. When we picked it up the freezer was damaged. They did say that if we were not happy with it we would get our money back however they failed to return $150 to us. We are a struggling small business and it was simply disgraceful to see this. I wouldn’t recommend this business at all. I do warn anyone who wants to go into business with them. They do not keep their promises.

verified email - 07 Sep 2017

Handy Imports is the Shop to go to, those guys will bend over backwards to assist you in any way, the team is very friendly and I think Handy Imports got the best service in the country. Orders get delivered so fast. Items big or small are of good quality and the price is fantastic you will find so many Brands to choose from.I'm setting up a Bakery and I've got everything I need from that one shop. To the whole team I thank you from the bottom of my heart and I'm looking forward to have a relationship with you for many years to come. Andrea

Anonymous
verified email - 19 Jul 2017

pros: items are very cheap and you probbably won't find those prices aywhere else on the web.
quality is not good but it can get you started until you make money with your business and can afford something of better quality.

Cons: this is the most random company i ever dealt with. wondering how they are still around really.
the service is sh..t and don't expect getting anything from them straight away. no, dealing with them means you are in for a long and painful struggle.
I know when I need to get something from them, it will upset me 100%

Why am still dealing with them?
it s cheap.

07 Oct 2016

Pleased with purchase, exactly as described. And very easy to assemble. Will definitely buy again! Thank you!

Approximate cost: $299

03 Oct 2016

Great to deal with. One me over with the best prices. Delivered to my door and items were much better built than expected. No complaints here!!

Approximate cost: $600

01 Oct 2016

Prices are unheard off. Nice to finally find a company with true 'cheapest price guarantee' policy. Wide range and a shipping calculator covering australia is 'handy' definately my one stop shop for commercial kitchen equipment

Approximate cost: $5600

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