Bought a voucher online and they pretty much wouldn't value it. I rang to make an appointment, booked one in and mentioned that I had the voucher, the girl on the phone said "well no then you cant come in at that time then"... Would give me no reason why and asked me to pick another time, every time id chose shed say it wasn't available. I was getting pretty irritated and told her to give me a time she would accept my voucher and she said that they were fully booked..... NEVER AGAIN!! I got my money back from Scoopon

I went into this business asking for a quote as I have just moved to the area. When I entered I was asked to take a seat, I mentioned I was just making an enquiry about the services and the machine used for laser. Turns out the machine is actually IPL which is old technology and the prices are very high, higher than the top laser clinics. She could not tell me the name of the machine used either, simply referred me to a website. I will not be going back here unfortunately.

Sooo disappointed with this business. They have terrible customer service for a company trying to get new customers. I purchased vouchers from Scoopon to get both hair removal and a facial from the Plenty Valley location. As I have a young child I needed to make an appointment when I have child care - either evenings or weekends. Unfortunately they seem to only have one person who does these treatments and all the openings for both treatments are booked through to the expiry of the voucher. I called in twice and both times spoke with very unhelpful staff. 3 concerns - a) if you are going to sell massive amounts of vouchers to get new customers - make sure you can accommodate them or you will lose more customers than you will gain. b) If you do oversell - be prepared to accommodate people who have already paid to use your business - or you could be losing loyal future customers. c) The ladies I spoke with couldn't have been less concerned - some good customer service or a sincere apology would have done wonders in this situation. They may be the best in town, or the worst, but I won't be spending my money here....